HR Experience Operations Manager

Summary

Join Deel, the fastest-growing SaaS company, as the HR Experience Operations Manager and oversee the day-to-day operations of our global benefits programs. You will manage the delivery and administration of employee benefits across Deel’s Employee of Record (EOR) services in over 90 countries. Responsibilities include launching new EOR benefits programs, managing the renewal process for existing policies, building relationships with vendors, conducting quality audits, and streamlining benefits operations. You will also provide support to EORs and clients and serve as a subject matter expert on benefits. Deel offers a competitive compensation package and benefits, including stock grant opportunities, additional perks, and the flexibility of remote work.

Requirements

• Bachelor’s degree in HR, Business Administration, or a related field
• 5+ years of experience in benefits operations or related fields, preferably in a global, fast-paced environment
• Ability to build strong partnerships, influence decisions, and communicate complex work in a clear and concise manner across a variety of audience
• Proven experience in managing benefits processes across multiple countries (EOR experience is a plus)
• Strong project management skills with a track record of process improvement and operational efficiency
• Excellent communication and collaboration skills with cross-functional teams
• Detail-oriented with a focus on excellence and accuracy in operations

Responsibilities

• Launching new EOR benefits programs from the ground up
• Project managing the renewal process for existing benefits policies, ensuring timely and efficient execution
• Building and maintaining strong relationships with vendors, providers, and other external partners
• Conducting quality audits of benefits-related data
• Auditing, maintaining, and updating internal and external benefits-related knowledge in collaboration with stakeholders
• Creating processes to streamline benefits operations ensuring scalability and efficiency in benefits administration
• Participating in special projects and initiatives within the HR and Benefits space
• Contributing to benefits product planning and scoping
• Providing support to EORs and clients for benefits related questions or concerns through all available communication channels
• Responsible for ensuring the quality of the HR operations in the assigned countries
• Being the subject matter expert on all matters related to benefits

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access