HR Services Director

Summary

Join NewRocket as the Director of HR Services and lead HR operations across a geographic region. Guide core HR processes, from onboarding and compliance to employee relations and performance management, while fostering a positive culture. Manage a team of HR professionals, collaborate with leadership, and advise stakeholders. Align HR strategy with business priorities, ensuring compliance with employment laws. Lead employee investigations and drive HR projects, including professional development and technology optimization. Leverage tools like ADP (MyHR) for data-driven decisions. Shape the employee journey and drive impactful change in a high-growth, global organization.

Requirements

• 12+ years of progressive HR experience, including at least 4 years in a leadership capacity
• Strong background in a consulting, matrixed, or fast-paced enterprise environment
• Proven expertise in employee relations, performance management, policy development, compliance, and total rewards
• Deep knowledge of U.S. employment law and regulatory practices
• Strong leadership and coaching skills, with experience managing and developing HR teams
• Experience implementing and managing HRIS platforms (ADP preferred)
• Excellent communication, stakeholder management, and problem-solving skills
• Comfortable working cross-functionally and driving HR initiatives in a remote work environment

Responsibilities

• Lead and execute HR strategies that align with business goals, covering the full employee lifecycle: onboarding, performance, compensation, engagement, and offboarding
• Serve as the primary HR partner to regional leadership and guide business leaders on all people-related matters
• Manage a team of HR Generalists, ensuring consistent, high-quality delivery of HR services
• Ensure compliance with employment laws, labor regulations, and internal policies
• Act as a trusted advisor for employees and managers, offering guidance on HR policies, performance, employee relations, and development
• Partner with cross-functional teams such as Payroll, HRIS, and Benefits to drive operational excellence
• Foster a culture of transparency, empowerment, and continuous improvement across the organization
• Lead or support employee investigations, ensuring fairness, confidentiality, and legal compliance
• Drive HR projects and initiatives including professional development, onboarding programs, HR technology optimization, and employee recognition
• Leverage tools like ADP (MyHR) to manage employee records and support data-driven decisions

Preferred Qualifications

• Master’s degree in Human Resources, Business Administration, or a related field
• PHR/SPHR or equivalent certification