Hubspot CRM Specialist

Summary

Join Nivoda, a rapidly growing global marketplace for the jewelry industry, as a HubSpot Support Executive. You will be responsible for managing and optimizing our HubSpot CRM platform, ensuring its smooth operation and alignment with business goals. This role involves troubleshooting technical issues, training team members, maintaining data integrity, and driving operational excellence. You will collaborate with various teams to meet their HubSpot needs and contribute to the company's continued success. The position requires strong HubSpot proficiency, technical acumen, analytical skills, and excellent communication. Experience in HubSpot administration or CRM support is essential.

Requirements

• Proficiency in HubSpot CRM: Strong understanding of workflows, sequences, reporting, and integrations
• Technical Acumen: Familiarity with data management and troubleshooting within a CRM
• Analytical Skills: Ability to analyze data and generate actionable insights
• Project Management: Experience managing multiple tasks and meeting deadlines in a fast-paced environment
• Communication: Excellent interpersonal and written communication skills for cross-functional collaboration
• Attention to Detail: Focused on accuracy and quality of work
• 4+ years of experience in HubSpot administration or CRM support roles

Responsibilities

• Manage and maintain the HubSpot CRM to ensure optimal performance and alignment with business processes
• Provide first-line support for troubleshooting and resolving technical issues within HubSpot
• Implement and manage HubSpot workflows, sequences, and integrations to streamline processes
• Maintain accurate and consistent data within HubSpot and ensure compliance with company standards
• Train team members on best practices for using HubSpot effectively
• Create and maintain user guides, training materials, and FAQs for internal teams
• Act as the point of contact for HubSpot-related queries and assist teams in becoming self-sufficient
• Monitor data quality, deduplicate records, and address inconsistencies in the CRM
• Develop and maintain reports and dashboards to track performance metrics and provide insights for sales, marketing, and customer success teams
• Support ad-hoc data analysis requests to inform strategic decisions
• Identify inefficiencies in current HubSpot workflows and recommend improvements
• Assist in designing and implementing scalable processes to support the revenue team’s growth
• Work with the Revenue Operations team to align HubSpot processes with broader business goals
• Collaborate with sales, marketing, and customer success teams to ensure their needs are met within HubSpot
• Serve as the go-to person for HubSpot configuration and setup for cross-functional projects
• Support stakeholders in setting up campaigns, lead allocation, and pipeline tracking

Preferred Qualifications

• Experience in a sales, marketing, or revenue operations environment is preferred
• Basic knowledge of reporting tools and data management is a plus (e.g., Excel, Tableau, SQL)