Remote Human Resources Specialist

Summary

Join our team as a Human Resources Specialist and support professionals in Taiwan, managing back-end HR, accounting, and legal service providers. You'll be responsible for on-boarding new hires, data management, payroll setup, and benefit enrollments. With good knowledge of employment legislation in Taiwan, you'll advise clients on benefits, international payroll, and other HR matters.

Requirements

• BS/BA Degree or higher in Human Resources, International Business, Accounting, Law, or other depending on experience
• 5-10 years of previous Human Resources experience
• Intermediate knowledge of labor legislation throughout Taiwan
• Excellent written and spoken language skills (English and Mandarin language)
• Experience interacting with people internationally
• Resourceful, problem-solving aptitude
• Ability to work in an international team comprised of team members in different locations and from different cultures and backgrounds
• Willingness to work flexible hours across time zones, as required for international business
• Experience with Microsoft Excel, Word, Outlook, and SharePoint
• Experience liaising with and coordinating multiple team members to drive toward a goal
• Account management experience and Customer Service oriented, highly professional and a great attitude

Responsibilities

• Support as Taiwan subject matter expert on key employee life cycle processes such as on-boarding of new hires, data management, transfers, leavers, payroll setup, attendance record and benefit enrollments as required
• Good knowledge and understanding of employment legislation in Taiwan
• Managing local payroll providers, benefits brokers, HR advisors and other partners
• Responding to client queries and advising on benefits, international payroll, expense reporting, and other HR matters that invariably arise for clients hiring internationally
• Handle terminations, both straightforward and more complex situations, including attending calls and/or in-person meetings as the company’s local representative where required
• Serve as our Taiwan expert for all human resources functions
• Manage client relationships in conjunction with members of the client services team
• Handle ongoing matters with existing clients by pulling in appropriate members of the team to resolve client queries
• Work with the client and operations teams to identify and manage service improvement activities