Implementation Consultant

Summary

Join Raintree Systems as a remote Implementation Consultant - Revenue Cycle! This role involves managing the revenue cycle implementation process for clients, configuring the Raintree application, and serving as the primary client contact. You will train clients, manage escalations, and assist in process review and workflow development. Success requires experience in at least two areas (Product/Project Management, Training, Medical Software, Implementations), a Bachelor's degree, and excellent communication skills. Raintree offers a comprehensive benefits package including remote work, paid time off, health insurance, 401k, and more.

Requirements

• Must have experience in at least 2 of the following areas; Product/Project Management, Training, Medical Software, Implementations
• A Bachelor's Degree in business or related field

Responsibilities

• Oversee, coordinate, and manage all aspects of the implementation as it relates to the revenue cycle for new and existing clients
• Configure the Raintree application utilizing best practices for the latest features and functionality in the system for a given client
• Serve as a direct point of customer contact during the implementation
• Train the client through key product learning milestones for effective application usage
• Proactively and independently manage client escalations
• Assist in the review of client processes and the development of new workflow plans
• Communicate progress updates weekly or as agreed upon with the client
• Ensure implementation milestones are met on time
• Coordinate data conversion, interface, and other timelines and expectations
• Follow project plans and manage scope and timeline, escalating to project managers as needed
• Hand off to Client Support when the client has successfully completed the process
• Support sales team in hand-off of new clients
• Assure overall client satisfaction
• Perform other duties as needed and directed by project managers

Preferred Qualifications

• Experience in Revenue Cycle including claims generation, processing and/or collection is preferred
• Web-based Training or Classroom Training/Coaching experience is a plus
• Knowledge of medical computerized billing and scheduling software systems preferred
• Experience with EMR/EHR systems/implementations preferred
• Work experience in a medical office environment, customer service, IT, or support desk is a plus
• Strong working knowledge of MS Windows, MS Office, or Google Workspace
• Ability to lead a client successfully through technical processes
• Ability to manage and fulfill client expectations
• Excellent written and oral communications skills
• Excellent communication and organizational skills with a customer service focus
• Ability to prioritize effectively and handle shifting priorities professionally
• Personal track record of being thorough, courteous and responsive in customer service
• Ability to communicate with various business contacts in a professional and courteous manner
• Self-starter, with the ability to organize work for maximum efficiency

Benefits

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave