Implementation Consultant, Project Lead

Summary

Join D2L's Implementation Services team as an Implementation Consultant Project Lead in North America. You will oversee multiple concurrent client projects, from planning and implementation to tracking and delivery, ensuring client satisfaction within budget and scope. Lead empowered, matrixed, virtual teams including D2L, client, and potentially third-party personnel. Responsibilities include managing project schedules and budgets, developing and presenting project status reports, and identifying and mitigating risks. The ideal candidate possesses 3+ years of project management and/or implementation consulting experience, strong communication skills, and a relevant bachelor's degree or diploma. D2L offers a competitive salary, benefits package, and opportunities for professional development.

Requirements

• 3+ years of experience in a project management and/or implementation consulting capacity (preferably consulting of software/web solution implementation-to-client projects)
• Professional services/customer service project management and/or implementation consulting experience
• Strong knowledge of the practices, procedures and principles of project management, sufficient to analyze detailed concepts, and apply these in a range of related subjects or functional areas
• Familiarity with end-to-end project lifecycle including business case definition, requirements & architecture through development & implementation
• Confidence and knowledge in Information Technology, including systems development lifecycle, business modelling, systems integration/implementation methodologies
• Ability to multitask many concurrent projects
• Strong organizational written and oral communication skills
• Work proactively and independently
• Excellent written and oral communication skills (especially client facing with a range of technical and non-technical stakeholders)
• Bachelor or Diploma in Computer Science, Applied Science, Engineering or equivalent mix of education and relevant experience

Responsibilities

• Work with the Implementation Services team responsible for delivering client projects centered on implementing the learning management system, integrations and authentications, and training
• Oversee the implementation of multiple and concurrent small to medium projects to customers across verticals (K12, Corporate and Higher Education)
• Take the lead in determining client requirements and translating them into operational plans
• Take the lead in determining client’s technical readiness and plan software installation and configuration
• Propose, design, develop and deploy standard products as well as custom technical solutions
• Design, configure, deploy and test integration solutions between enterprise systems such as the D2L suite of products and Student Information Systems and Human Resources Systems
• Keep up to date with new technology trends to help facilitate client learning solutions
• Maintain familiarity with D2L Web Services APIs to help clients develop custom integrations
• Develop and manage project schedules and budgets and obtain appropriate client and D2L approvals/signoffs
• Plan, schedule, monitor, and report on activities related to the project; including financial health and status of the project; all risks, issues, changes; deliverables; etc
• Undertake regular status review meetings among members of the project team and clients
• Prepare and/or present project status reports to various levels within management and the client
• Develop project control and reporting procedures and manage changes in operational plan, including adherence to legally binding requirements and best practices
• Identify and assess risks, severity and impacts by applying company procedures and methodology
• Determine and implement risk mitigation strategies, communicate risk to client and internal to D2L as appropriate
• Effectively interact with internal and external stakeholders to achieve cooperation through the creation of communication plans
• Manage client's expectations; understand client's point of view & needs while keeping D2L's interests in mind

Preferred Qualifications

Project Management certification; PMP or CAPM (or equivalent experience)

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne