Implementation Project Manager

Summary

Join MeridianLink's Implementation Services team as a customer-focused Project Manager, leading banking clients through complex product implementations. You will manage project plans, track milestones, mitigate risks, and ensure on-time, within-budget delivery. This role requires strong communication and collaboration with clients and internal teams. You will be the primary point of contact for client issues and manage change control processes. Contributing to internal initiatives and proactively managing project risks are also key responsibilities. MeridianLink offers a supportive culture with opportunities for professional growth and a focus on work-life balance.

Requirements

• Bachelor's degree or equivalent work experience
• 2+ years experience in a client-facing project management, professional services, consulting, or customer success role
• Proactive and thorough communication style
• Experience managing multiple, simultaneous, time-critical projects
• Self-motivated and resilient contributor with strong organization skills and able to provide a high level of customer service to MeridianLink clients

Responsibilities

• Perform day-to-day project management duties including but not limited to project plan creation, weekly status reporting, tracking toward project milestones, and risk mitigation
• Own the outcomes of customer implementation projects with a focus on on-time and within budget delivery
• Understand and document client KPIs, requirements, and timelines
• Serve as the primary point person to facilitate communication and interaction between clients and other departments within MeridianLink
• Ensure deployment/projects schedules and timelines are met by all stakeholders on a project
• Serve as the initial point of escalation for issues encountered during a project
• Manage change control processes, as necessary
• Contribute to internal initiatives to better meet organizational goals and objectives
• Adopt a proactive approach to project risk management
• Organize processes to maximize productivity and efficiency to ensure proper utilization of MeridianLink staff and software

Preferred Qualifications

• Experience in the mortgage industry is a plus
• Experience with industry-standard project management tools and approaches is a plus
• PMP or other Project Management Certifications are encouraged

Benefits

• Potential For Equity-Based Awards
• Insurance coverage (medical, dental, vision, life, and disability)
• Robust paid time off
• Paid holidays
• 401(k) plan with company match
• Remote work