Remote Implementation Consultant, Revenue Cycle

Summary

Join our team as an Implementation Consultant - Revenue Cycle and support our clients with the revenue cycle implementation process, working remotely anywhere in the U.S.

Requirements

• Must have experience in at least 2 of the following areas; Product/Project Management, Training, Medical Software, Implementations
• A Bachelor's Degree in business or related field
• Experience in Revenue Cycle including claims generation, processing and/or collection is preferred
• Web-based Training or Classroom Training/Coaching experience is a plus
• Knowledge of medical computerized billing and scheduling software systems preferred
• Experience with EMR/EHR systems/implementations preferred
• Work experience in a medical office environment, customer service, IT, or support desk is a plus
• Strong working knowledge of MS Windows, MS Office, or Google Workspace

Responsibilities

• Oversee, coordinate, and manage all aspects of the implementation as it relates to the revenue cycle for new and existing clients
• Configure the Raintree application utilizing best practices for the latest features and functionality in the system for a given client
• Serve as a direct point of customer contact during the implementation
• Train the client through key product learning milestones for effective application usage
• Proactively and independently manage client escalations
• Assist in the review of client processes and the development of new workflow plans
• Communicate progress updates weekly or as agreed upon with the client
• Ensure implementation milestones are met on time
• Coordinate data conversion, interface, and other timelines and expectations
• Follow project plans and manage scope and timeline, escalating to project managers as needed
• Hand off to Client Support when the client has successfully completed the process
• Support sales team in hand-off of new clients
• Assure overall client satisfaction

Benefits

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave