Consultant - Pharmacovigilance/Safety Systems Implementation

Summary

Join Veeva Systems, a leading industry cloud provider, as a System Implementation Expert on the Professional Services team. You will play a crucial role in implementing Vault Safety, a solution designed to help life sciences companies bring therapies to patients faster. This remote, full-time position involves working directly with customers and senior consultants to define and drive business processes, support project delivery, and guide customers through implementation programs. You will be responsible for leading workshops, gathering requirements, configuring the system, and providing training. This role requires 3+ years of experience in Life Sciences, Healthcare, or a related Safety industry, along with proven expertise in implementing and supporting GxP software solutions. Veeva offers a competitive compensation package, including base pay, variable bonus, and stock bonus, as well as comprehensive benefits such as medical, dental, vision, life insurance, flexible PTO, company-paid holidays, retirement programs, and a charitable giving program.

Requirements

• 3+ years of experience in Life Sciences, Healthcare, or an adjacent Safety industry
• Experience implementing, supporting, or administrating core business/IT operations with GxP software solutions
• Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
• Ability to act with speed to understand business requirements, create corresponding solution designs, and willingness to “roll up your sleeves” to design software solutions
• Exposure to life sciences compliance and computer systems validation requirements
• Ability to travel up to 50% (no travel currently due to COVID)

Responsibilities

• Support life sciences customers in the rapid configuration and implementation of Vault Safety
• Execute workshops and lead customer discussions of the Vault Development Cloud
• Lead gap analyses, workshop preparation and delivery, requirements gathering, configuration, validation, and customer training
• Gather customer functional and technical requirements to support business processes; translate requirements into system configuration
• Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams
• Represent Safety Professional Services across multiple engagements and workstreams (e.g. solution design and configuration, data migration, systems integration, etc.)
• Ensure customer success from beginning to end of the engagement life cycle

Preferred Qualifications

• Knowledge of Drug Safety and Pharmacovigilance processes and regulations
• Experience supporting high-impact global system implementation programs as a consultant, business, or IT lead, and/or business sponsor
• Direct experience with systems such as Oracle Argus, ARISg, and/or other drug safety applications, including adjacent solutions for Signal Detection and/or Analytical Reporting
• Life science, computer science, or related degree
• SaaS/Cloud experience
• Experience in services delivery management and/or systems implementation
• Locality to major life sciences customer hub (New Jersey; Boston, MA; San Francisco, CA; San Diego, CA; Philadelphia, PA; Chicago, IL; RTP, NC; Indianapolis, IN; Columbus, OH)

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program