Implementation Engineer

Summary

Join Sama's Solutions team as a highly skilled Implementation Engineer. Leverage your technical expertise and leadership to ensure successful deployment of data annotation services for enterprise clients. Collaborate with cross-functional teams, taking ownership of the technical aspects of the customer journey. Mentor junior engineers and solve complex technology problems in AI. Design, build, deploy, and support customer-specific solutions. Contribute to process improvement and innovation. This role requires strong technical skills, experience mentoring, and excellent communication.

Requirements

• 3-5 years of experience as a Implementation Engineer, Solutions Engineer, Software Engineer, or equivalent
• Bachelor degree in Computer Science or equivalent. Relevant experience can substitute for degree
• Strong Development experience in Python or other web development/scripting languages
• Proficiency in cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with cloud-native services, including AI/ML services offered by those providers
• Proven ability to rapidly learn and implement new technologies to enhance existing products and solve customer challenges
• Experience mentoring junior engineers and fostering a culture of continuous learning within the team
• Strong communication skills, organizational skills and prioritization, balancing multiple challenges at once
• Willingness to work flexible hours including late evenings and available during some overlapping hours with the North American team. India - 4pm to 12 am IST Kenya - 1:30pm to 9:30 PM EAT

Responsibilities

• Partner with Sales, Customer Success Managers, PM, and Delivery teams to implement and deliver customer solutions effectively
• Serve as a technical product expert for the Sama technology platform, understanding its capabilities and limitations
• Work closely with customers to understand their complex requirements and guide the integration of the Sama platform and services into their environments
• Design, build, deploy, and support customer-specific solutions or integrations, ensuring they meet technical and business needs
• Mentor and upskill other team members, sharing knowledge, best practices, and providing guidance for career growth
• Explore new technologies, stay ahead of industry trends, and contribute to improving Sama's offerings and internal processes to ensure continuous growth and efficiency
• Take full ownership of custom implementations, managing all technical aspects of the project from start to finish with minimal supervision. Use your expertise to make key decisions and ensure timely, high-quality delivery
• Translate intricate technical solutions into easily understandable terms for non-technical stakeholders
• Tackle ambiguous problems and find effective solutions that address customer needs, ensuring that technology meets human-centric objectives

Preferred Qualifications

• Previous experience working with teams in a multicultural team dynamic
• Drive to improve processes in implementation workflows, tools, and documentation to enhance the scalability and efficiency of the Solutions team
• Prior experience working in a startup environment
• A strong bias toward action and being pro-active to work on internal initiatives
• Deep commitment to building an ethical, world-class company with technology at its core

Benefits

• Competitive compensation corresponding to market data & level of experience
• Benefits packages based on country of employment, including but not limited to medical, dental, vision, and life insurance
• Holiday and vacation policies
• Professional development stipends
• A paid sabbatical program