Implementation Engineer I

Summary

Join ActiveProspect's growing Customer Experience team as an Implementation Engineer I! This client-facing role requires technical expertise in web technologies (HTML/JavaScript/CSS) and API integrations to lead customer onboarding. You will collaborate with various teams, including Sales, Client Success Managers, and Support Engineers, to ensure successful product implementation. Proficiency in problem-solving, project management, and client communication is crucial. This demanding position necessitates a passion for assisting clients and exceeding their expectations. You will become the go-to expert for implementation processes and product knowledge.

Requirements

• 3+ years experience in SaaS
• 3+ years experience in Sales Engineering or Implementation Management
• Strong interpersonal skills, a team player who is comfortable working with executive stakeholders and technical teams to negotiate priorities and resolve issues
• Ability to read and understand modern web pages at the HTML/JavaScript/CSS level
• Familiarity with common web protocols (HTTP, FTP)
• Ability to learn quickly; become an expert with our products and the supporting technology
• Outstanding problem-solving skills and attention to detail; must be able to think creatively about issues to find a resolution
• Able to work well with technical and non-technical team members at various levels ranging from clients, sales, support to development
• Highly organized and able to prioritize competing deliverables
• Excellent customer service, presentation, and writing skills
• Experience or proven ability to conduct training of software products
• Positive, self-starter attitude and desire to exceed client expectations at every opportunity
• Attention to detail and absolute focus on the quality of work

Responsibilities

• Independently manages multiple customer onboardings at any given time
• Ensure efficient and timely turnaround of all customer onboardings
• Collaborate with Client Success Managers to build and achieve success metrics
• Oversee every phase of the onboarding cycle (Initiate, Analyze, Enable, Deploy, Optimize)
• Provide insights on everyday workflow of all implementation processes and provide technical support to clients and Client Success Managers
• Coordinate with internal teams to resolve issues within a required timeframe and recommend appropriate changes as needed
• Responsible for successful go-live of client onboardings
• Review Implementation Plan and client requirements prior to customer facing onboarding kick-off
• Develops project plans and ensures projects are delivered on time and meet client expectations
• Conduct client facing product demonstrations and product training
• Provide assistance in pre-sale scoping of projects or developing a solution
• Become a subject matter expert of products and services

Preferred Qualifications

• Experience with Salesforce, Monday and Google Workspace are a plus
• Experience in the lead generation industry is also a plus

Benefits

• A collaborative work environment with the freedom and opportunities of a startup culture
• A global, remote-first company that encourages occasional team get-togethers
• Life and work balance
• Flexible vacation time
• Retirement plan matching up to 3% of your salary
• Varied options for health, dental, vision, disability and life insurance