Implementation Manager

Summary

Join Pismo, a leading techfin company, as a Project Manager and play a pivotal role in overseeing client implementation projects. You will be the primary point of contact for clients and other vendors, ensuring a smooth and efficient integration process. This critical role demands strong project management skills, technical expertise, and excellent communication abilities. You will collaborate with internal teams and external clients to achieve exceptional client satisfaction and drive business process improvements. The position requires proven experience in banking, fintech, and project management, along with strong analytical and problem-solving skills. Pismo offers a remote work environment with flexible hours and a comprehensive benefits package.

Requirements

• Proven experience in Banking, Fintech, and Program or Project Management
• Excellent organisation, team-building, coaching and mentoring, project management and time management skills
• Strong analytical, statistical and problem-solving skills plus the ability to utilise judgement in decision-making processes and decisions related to job tasks
• Requires excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations
• Ability to communicate effectively with all levels of management in an organised, professional manner
• Proven success in building relationships as well as the ability to persuade and influence others on the best approach to take
• Experience working with or leading 2 or more agile teams at a time
• Comfortable working in multiple time zones

Responsibilities

• Oversee and take accountability for individual or group implementations
• Oversee technical teams, compliance teams and client service teams to provide a good experience to clients
• Research and resolve critical issues related to practice in a timely and professional manner
• Collaborate with internal stakeholders, e.g., product management, development, sales, and senior management
• Nurture relationships, defines consulting engagements to support relationship needs and sells the initiative
• Maintain quality client relationships with both internal and external clients to achieve excellent client satisfaction
• Identify business process improvements for increased efficiency and enhanced client experience
• Define, maintain and enhance practice offering to support business objectives, strategic development roadmap and client business needs
• Design, enhances and implements practice offering to support specific client requirements and address market opportunities
• Plan and coordinate all aspects of projects from initiation through to closure

Benefits

• Remote work
• Flexible hours
• Gympass
• Remote work financial support
• Life Insurance
• Medical and Dental Assistance
• Day off (Birthday)
• Support for studying languages
• Education Assistance Program