Implementation Manager

Summary

Join Curri's implementation team as a founding Implementation Manager and play a pivotal role in deploying the Curri Platform, an enterprise software and API suite for logistics operations. You will guide clients through all implementation phases, from pre-launch to account transition. This role demands excellent communication, multitasking, and problem-solving skills, managing multiple projects with varying complexity. As the first Implementation Manager, you will build processes and deliver expert platform knowledge, ensuring seamless client onboarding and high customer satisfaction. Travel is required. The position offers significant responsibility, a flexible remote work environment, and competitive compensation and benefits.

Requirements

• 3+ years of experience in SaaS implementation, consulting, or customer success roles
• A proven track record of successfully managing multiple projects and implementing enterprise software solutions in logistics-related sectors
• Ability to think strategically about process improvements while being hands-on in solving day-to-day challenges
• Strong project management skills, from gathering functional requirements to defining timelines
• Excellent communication skills—you’ll interact with executives at Fortune 500 companies and day-to-day operations managers alike
• Adaptability and willingness to learn new technologies in a fast-paced environment

Responsibilities

• Lead the entire implementation process for Curri Platform products, from planning and onboarding to configuration, training, and delivery
• Partner closely with customers to understand their objectives, systems, and workflows, designing optimized, future-state workflows using Curri’s software
• Act as a subject matter expert in our product and the logistics industry, ensuring customers fully maximize our platform’s potential
• Conduct on-site user training sessions, ensuring seamless adoption of the software and tools
• Collaborate with Engineering, Product Management, and Sales teams to ensure smooth and efficient implementations
• Create and maintain technical documentation to support both internal teams and clients
• Juggle multiple projects, meet deadlines, and ensure client satisfaction by measuring key success metrics like “time to value” and customer feedback
• Drive customer success and own business outcomes through expert deployment of Curri's product suite

Preferred Qualifications

• PMP or CAPM certification
• Direct experience in construction, delivery, or transportation sectors

Benefits

• A chance to make an immediate, meaningful impact at a fast-growing start-up
• Significant responsibility from Day 1, with opportunities to shape our go-to-market strategy and directly contribute to company success
• Work in a remote environment with a flexible schedule. We don’t micromanage and want to help you do great work
• There is no work/life—there is only life, and we want your time at Curri to be life-giving and foster the best version of you. We care about family and your personal development and don't expect you to always be engaged with work
• Competitive salary, along with health, dental, vision, 401K, and equity compensation