Implementation Manager

Summary

Join Thanx as a Customer Success Manager, Onboarding and play a crucial role in onboarding, implementing, training, and launching new accounts for top restaurant, car wash, entertainment, and retail companies. You will manage merchant deliverables, lead C-suite presentations, build strong client relationships, train merchant teams, and proactively enhance the onboarding process. This role requires strong project management skills, experience in fast-paced environments, excellent communication skills, and a meticulous approach to organization and detail.

Requirements

• 2 Years of software/B2B onboarding/implementation/project management experience
• Robust experience owning and managing multiple complex projects at once
• A BA/BS
• An understanding of startup or face-paced environment and willingness to break through walls
• Strong written and verbal skills and enjoy speaking to a crowd
• Exceptional organizational skills and supreme attention-to-detail
• A blended creative and analytical approach to problem-solving
• Familiarity with conventional software - GoogleSuite and Excel (Basecamp, Airtable, Metabase, Salesforce, a plus)

Responsibilities

• Support the successful implementation, training and launch of all merchants with Thanx
• Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up
• Manage integrated Thanx ordering experience and the relationship with ordering, POS, and agency partners during the implementation process
• Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices and strategize on future promotional planning
• Build and maintain strong client relationships as an expert advisor and trusted advocate
• Coordinate smooth account transitions with Customer Success Managers to ensure knowledge transfer and seamless merchant experience
• Train merchant teams to promote the program and use our underlying platform to increase customer engagement
• Proactively find ways to enhance and improve the onboarding process and Customer Success function
• Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business

Preferred Qualifications

Analytical skills and knowledge of SQL/Excel a plus