Implementation Project Manager

Summary

Join Arine, a rapidly growing healthcare technology company, as a Project Manager! Reporting to the Director of Implementation, you will drive the successful implementation of Arine's products using consistent methodologies and strong communication. You will collaborate with various teams, manage multiple client implementations, and serve as an escalation point for issues. This role requires a deep understanding of Arine's platform and a proven track record in client management. Arine offers a dynamic role with unparalleled learning and growth opportunities, collaborating with experienced professionals in a fast-paced, innovative environment. The base salary range is $110,000-125,000/year.

Requirements

• Bachelor’s degree or equivalent years of experience
• Minimum 3-5 years in healthcare management, delivery and/or consulting experience
• 3+ years of project management and/or implementation experience
• Experience at a SaaS, health-tech company, and/or start-up company
• Experience documenting, coordinating, and communicating items through ticket management tools like Jira and other Atlassian product suites
• Proven track record of strong client management and customer service skills
• Excellent written and oral presentation skills, with the ability to engage, inspire, build credibility and engender trust across all levels of an organization
• Strong business and technical acumen, and executive presence, combined with deep analytical and organizational skills
• Results-oriented individual with a history of setting and attaining goals and meeting aggressive timelines
• Confident, capable, enthusiastic self-starter with minimal need for direction
• Ability to pass a background check
• Must live in and be eligible to work in the United States

Responsibilities

• Collaborate with Sales, Operations, and Customer Success to drive a smooth client transition from the sales cycle through implementation launch with client and internal teams
• Manage and oversee one or more client implementations and internal company and/or team initiatives simultaneously with potential to ultimately own and lead implementations
• Manage cross-functional internal team to meet milestones and timelines outlined in the SOW, project charter, and work plan
• Serve as escalation point for risks, issues, and decisions one or more implementations simultaneously
• Maintain a deep understanding of Arine’s products and platform to inform key business requirements and decisions during implementations
• Collaborate on communication plans and drive accountability for obtaining final approvals on client deliverables
• Lead key internal initiatives to drive efficiencies and best practices for implementation processes, workflows, and tools
• Be accountable for successful on-time implementation deliveries and client satisfaction to meet both client and organizational goals
• Partner with Customer Success teams to lead a smooth client transition from implementation to ongoing operations and account management

Benefits

• Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future
• You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs
• The base salary range for this position is: $110,000-125,000/year