Implementation Project Manager

Summary

Join Emi Labs, a Y Combinator-backed company on a mission to improve access to professional opportunities for frontline workers. As an Implementation Project Manager, you will lead the implementation of the Emi platform for enterprise clients, working closely with customers and internal teams. You will be responsible for understanding client needs, building relationships, ensuring successful implementation, and collaborating with cross-functional teams. This role requires strong project management skills, technical expertise, and excellent communication in Spanish and English. Emi Labs offers a flexible remote-first work culture, generous vacation time, wellness programs, and opportunities for professional development.

Requirements

• Relevant work experience managing projects and relationships with big companies, ideally implementing software solutions with enterprise accounts
• +4 years of project management experience, focusing on implementation projects for software solutions in enterprise accounts
• Excellent written and verbal communication skills in Spanish and English; native is a plus
• Experience leading projects with cross-functional teams and coordinating multiple clients
• Project management skills, technical expertise, and strong communication abilities to ensure projects are delivered on time, within scope, and to the satisfaction of stakeholders
• Strong analytical and problem-solving skills to address project challenges and drive solutions
• Demonstrated leadership abilities to motivate teams, resolve conflicts, and drive project success
• Ability to work in a high-growth environment and adapt to changing scenarios and uncertainty

Responsibilities

• Lead the implementation of the Emi platform for our enterprise clients
• Work alongside and coordinate our internal teams (sales, tech, product, cx) and our clients to build the best platform for their recruiting strategy and needs, ensuring follow-up and compliance with the project’s planned milestones
• Become a trusted consultant and expert on our product offer for each client, transforming their recruiting process by 10X
• Understand our client’s problems fast and even deeper than they do, to design a platform that adds more value for them
• Establish the first close relationship with end-users and champions to gain their trust, drive early adoption, and get insights
• Ensure the successful implementation of Emi's solution in alignment with their business case, pains, goals, and expectations
• Guarantee the completion of the project within the agreed-upon timeline with the client while staying within the budget and providing the highest possible value
• Collaborate with internal teams (Sales, Tech, Product & other CX teams) in a joint effort to comply with project milestones
• Improve our actual Implementation process to get better results every day and be able to measure them through KPIs
• Analyze and present insights into the real-time results of each implementation
• Participate and help build the company’s inclusive and people-driven culture

Preferred Qualifications

• Scrum, Agile, or any Project management certification is a plus
• Persistence and a whatever-it-takes approach to ensure that your project and team are successful
• Extreme curiosity, a bias for action, and an appetite for learning and growth
• Thoughtful, with strong attention to detail and the ability to see the big picture

Benefits

• Stock Options: Stock Options Package as part of your compensation package
• Flexible remote-first work culture. We work towards goals*
• Vacations: 3 weeks of vacation
• Holiday season: Week off between Christmas and New Year's Eve
• Physical Wellness program: We have partnered up with Gympass, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from
• English Classes: Improve your English skills with our in-company teachers
• Internal library: Get all the free books - digital, physical - you like, anytime