Implementation Specialist

Summary

Join Smartsheet as an Implementation Specialist and guide launch customers in adopting our platform. You will lead multiple concurrent implementations, collaborate with various teams, design Smartsheet solutions, and identify expansion opportunities. This full-time, potentially remote position requires a Bachelor's degree or equivalent experience, SaaS implementation expertise, and strong communication skills. You'll work closely with customers, ensuring successful product adoption and maximizing platform value. The role involves periodic travel and requires strong project management skills. Smartsheet offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 2 years)
• Hands-on working experience in the configuration, customization, and implementation of SaaS applications
• Project Management skills: timeline, scope management, project execution
• Strong communication skills with the ability to explain technical subjects to non-technical end user personnel
• Experience with problem solving and risk resolution
• Highly motivated and resourceful team-player
• Willing to travel periodically (up to 10%) based on customer and business need

Responsibilities

• Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
• Collaborate with customer stakeholders to drive timelines, manage scope, and change requests
• Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
• Gain and maintain deep technical knowledge of Smartsheet including premium products
• Identify product and services expansion opportunities for Smartsheet with the customer's user base
• Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
• Meet or exceed key performance indicator (KPI) targets aligned to the role
• Accomplish other tasks as assigned

Benefits

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Plan (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• 15 days PTO, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year