Sago is hiring a
Inbound Account Manager

Summary

The job is for an Inbound Account Manager, Healthcare at Sago, a global market research company. The role involves managing client relationships, developing appropriate methodologies, providing comprehensive proposals, and ensuring project success. The candidate should have 5+ years of experience in market research, strong knowledge of data collection methodologies, and experience working with healthcare clients.

Requirements

• Strong Client Service Orientation
• Collaboration and Teamwork
• Decision Making and Problem Solving
• Open Communication
• Excellent communication skills – written and oral
• Ability to work independently as well as with a team
• Bachelors degree or equivalent experience preferred
• Must have 5+ years of experience working in a market research environment, combined with strong knowledge of qualitative and quantitative data collection methodologies
• Experience working with healthcare clients is a requirement
• Computer Skills: MS Office, MS Outlook, MS PowerPoint, MS Excel
• Proficiency with Salesforce CPQ a plus

Responsibilities

• Has full understanding of Sago groups products, services and capabilities and can apply to satisfy client needs and project success requirements
• Manages client relationships and builds trust based on delivering exceptional results
• Collaborates with client to assess, suggest, and develop an appropriate methodology or research approach based upon research need, pulls in senior level expertise as needed
• Provides fully comprehensive proposals including costs, detailed feasibility, and execution plan (recruitment/sample)
• Completes project set up in a timely manner
• Follows up with clients on status of proposal/bids
• Meets and/or exceeds key metrics such as volume of bids and win rates
• Manages outsourcing partnerships across projects where appropriate
• Signs off on billing and invoicing, when necessary
• Based upon client input and assessment, recognizes the need to adapt a product or research approach to meet the client needs and works with appropriate internal resources to develop and design the appropriate solution
• Ensures that all internal team members (recruitment, programming, project management, data processing and facility) understand the research design and anticipated outcomes. Monitors the progress of the project at each critical stage to ensure successful completion
• Diplomatically responds to client issues and can professionally influence the appropriate internal resources to achieve the necessary outcome and/or knows when to elevate issues for resolution
• Seeks opportunities to improve overall project or client profitability

Benefits

• Health and wellness benefits
• Remote work