Inbound Coordinator

Summary

Join LSA as an Inbound Coordinator and handle inbound calls from clients, ensuring accurate intake and connecting them with interpreters. You will provide exceptional customer service, adhere to company policies, and complete evaluations and forms. The role requires proven customer service skills, the ability to work in a fast-paced environment, excellent communication, and a collaborative mindset. LSA offers a comprehensive benefits package including medical, dental, vision, 401k with a partial match, and other employer-covered benefits. This is a full-time position with a Saturday-Wednesday schedule (12:00 pm - 8:30 pm EST).

Requirements

• Proven success with providing exceptional customer service
• Ability to work successfully in a fast-paced environment
• Excellent written and oral communication, including proper spelling
• Reliable, collaborative, and works with an enthusiastic mindset
• Success working independently and within a team
• Ability to type 30 WPM minimum

Responsibilities

• Answer inbound calls, complete required client intake without errors, and connect calls to the appropriate interpreter within LSA compliance and IBT performance standards
• Provide exceptional Customer Service to internal and external customers
• Adhere to personal attendance schedule and arrive for work on-time. Communicate with call center managers, as appropriate, when issues arise
• Maintain full confidentiality and adhere to LSA's security policies at all times
• Complete interpreter evaluations as assigned or requested
• Complete internal case forms as appropriate
• Utilize available resources for independent problem-solving and escalate other issues or concerns as appropriate
• Performs other duties as assigned

Benefits

• Medical
• Dental
• Vision
• 401k with partial match
• Other employer covered benefits