Customer.io is hiring a
Inbound Sales Development Representative

Summary

Join our Ireland team as an Inbound Sales Development Representative (SDR) to help us connect with potential customers, understand their needs, qualify them, and set up meetings for our sales team. You'll work closely with marketing and sales teams to ensure top-notch leads and build a strong pipeline.

Requirements

• You love talking to people and can explain things clearly and simply
• You’re comfortable with rejection and can stay motivated to keep going
• You’re organized and can keep track of lots of details without missing anything
• You have a basic understanding of sales and are excited to learn more about how to qualify leads and handle objections
• You enjoy working with others, especially across teams, to make sure everything runs smoothly
• You’re self-driven and love hitting your goals
• Familiarity with CRM tools like Salesforce or HubSpot
• A track record of meeting goals for lead qualification and scheduling
• Someone who thrives in a fast-paced, target-driven environment and works well independently

Responsibilities

• Connect with Prospects: You’ll be the first point of contact for inbound leads, understanding their needs and starting the qualification process
• Qualify Leads: Work with leads from various sources (our website, product trials, etc.) to determine if they’re a good fit for what we offer and if they’re ready to speak with our Account Executives
• Set Up Meetings: Schedule high-quality meetings for the sales team with decision-makers who are interested in learning more
• Keep Things Organized: Maintain accurate records of your interactions with leads in our CRM, ensuring clear visibility of their status in the sales funnel
• Work as a Team: Collaborate closely with marketing to ensure we’re getting high-quality leads and provide feedback to improve our process
• Follow Up: Stay in touch with prospects who express interest but aren’t yet ready to take the next step
• Share Your Progress: Regularly update your manager and the team on your lead pipeline and how you’re doing with your goals

Preferred Qualifications

• 1-2 years of experience in a similar role, ideally in a SaaS or tech company
• Prior experience in inbound sales within a SaaS company
• Understanding of marketing automation and lead nurturing processes

Benefits

• Competitive salary
• Great bonus structure
• Plenty of opportunities for professional development and access to sales coaching
• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io