Industry Director

Summary

Join Ushur, a leading AI-powered Customer Experience Automation platform company, as an Insurance and Financial Services industry subject matter expert. This thought leadership role will significantly contribute to our Go-To-Market strategy and market launch activities. You will leverage your deep industry knowledge to guide our sales, marketing, product innovation, and customer expansion efforts. The ideal candidate possesses strong communication skills, strategic thinking abilities, and a collaborative spirit. This role involves working closely with various teams, including sales, marketing, product, and engineering, to ensure Ushur's solutions meet market needs. The position offers a competitive salary, bonus, equity, and a comprehensive benefits package.

Requirements

• 8+ years of progressive insurance experience with demonstrated go to market growth planning, launches and results
• Possesses a deep understanding of how technology is leveraged both within insurance and financial services, and how they interact with their policyholders, claimants, borrowers and other key stakeholders
• Insight into the regulatory and other compliance drivers that impact Ushur within these industries
• Familiar with how insurance carriers and financial services companies select and procure technology and solution providers
• Strong communication and presentation skills

Responsibilities

• Provide Insurance and Financial Services thought leadership across the Ushur team, keeping abreast of key developments and emerging needs/pain points that Ushur can solve
• Deepen Insurance and Financial Services industry knowledge across our Sales, Marketing, Product, Solution Consulting, Customer Success, Engineering and AI-labs teams through both structured training and day-to-day interactions and support
• Provide ongoing support to the Global Head of Industries in Ideal Customer Profile (ICP) refinement as well as Total Addressable Market (TAM) and related growth projections
• Ensure Ushur products and solutions are keeping up with market needs, and orchestrating communication about these solutions in a market-relevant way
• Act as an Ushur brand ambassador through meaningful interactions within industries, including through social media, blogs and events (webinars, tradeshows and customer-facing)
• Assist the Sales team in identifying meaningful customer journey phase support and use cases for target accounts, contributing to presentation collateral, providing insight into the buyer’s point of view, and participating in prospect and client meetings
• Contribute to the Customer Success team’s focus on growth with our customers by identifying and presenting use case expansion opportunities
• Assist our Solution Consulting team to design high-volume platform demonstrations
• Provide feedback to the Marketing team on marketing campaigns and plans for written and multi-media collateral, along with authoring blogs and contributing to our hosted and field events
• Work with the Product and AI labs teams to identify new platform capabilities with strong product potential in insurance, including identifying buyer personas and mapping out product functionality needs
• Support the Engineering and AI Labs teams in their creation of new insurance-focused features, including guidance on credible data sources for machine learning enhancements and large language models
• Contribute to the industry team’s creation of standard work and scalable processes

Preferred Qualifications

• Financial Services experience in banking, lending, and/or loan servicing
• Strong background in process improvement and customer engagement best practices
• Experience with creative problem solving
• Proven ability to translate complex ideas into usable business concepts, and translate those across the Ushur team

Benefits

• Unlimited PTO
• Wellness days (10 per year)
• Paid holidays (10 holidays + full week off at the end of December)
• Health, dental, and vision plans
• Life insurance
• Accident coverage
• 401(k) plan
• Stock options
• Assistance with certifications and continuing education related to your role at Ushur
• Hybrid work model
• Fully remote roles are available for employees located outside of the HQ area