Infrastructure Support and Systems Operations Manager

Summary

Join CoreWeave, a leader in specialized cloud infrastructure, as a versatile manager overseeing Infrastructure Support and Systems Operations teams. This key role involves managing critical physical infrastructure supporting high-performance compute needs. You will lead teams ensuring smooth hardware operations, build a new support group for dedicated infrastructure solutions, and oversee incident resolution. Responsibilities include improving operational efficiency, collaborating cross-functionally, managing client communication, and developing team members. The ideal candidate possesses strong leadership and technical skills, experience in physical infrastructure support, and excellent communication abilities. CoreWeave offers a competitive salary and benefits package, including comprehensive health insurance, paid time off, and a hybrid work environment.

Requirements

• 3+ years experience leading teams focused on physical infrastructure support and incident resolution
• Knowledge of Linux environments and basic networking
• Strong understanding of server hardware, configuration, and troubleshooting
• Excellent communication skills for collaboration across technical and non-technical teams
• Strong organizational and project management skills
• Applicants must have work authorization that does not require sponsorship from the company now or in the future

Responsibilities

• Manage Systems Operations Team: Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments
• Build and Lead a Dedicated Infrastructure Support Team: Develop and manage a team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations
• Incident and Escalation Management: Oversee the resolution of infrastructure-related incidents, collaborating with internal teams to deliver effective solutions
• Operational Efficiency: Improve support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations
• Cross-functional Collaboration: Work closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources
• Client Communication: Manage client communication during escalations and issue resolution, ensuring transparency and client satisfaction
• Team Leadership and Development: Mentor team members, developing their skills to manage and maintain critical infrastructure effectively

Preferred Qualifications

• Experience managing technical operations or infrastructure support teams in cloud or data center environments
• Familiarity with distributed computing environments, networking, and storage infrastructure
• Experience with NVIDIA GPU technologies
• Knowledge of Kubernetes, Slurm, and Bright Cluster Manager technologies

Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption
• At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work