Inside Sales and Proposals Coordinator

Summary

Join Eurofins Agroscience Services (EAS) and become part of a team focused on organization, communication, and attention to detail, supporting scientific studies and business operations. As an Inside Sales and Proposal Coordinator, you will partner with Business Development Managers (BDMs) to build sustainable growth, drive revenue, and foster client partnerships. This remote position, preferably near Columbia, MO, involves preparing study proposals and quotations, collaborating with scientific advisors and operations staff, and ensuring timely responses to client inquiries. You will also nurture leads, optimize sales potential, and act as a liaison between Eurofins and clients. The role requires maintaining accurate records, tracking sales activity, and ensuring adherence to SOPs. This position offers a full-time schedule with overtime as needed.

Requirements

• Bachelor's Degree and at least two years’ technical experience in a Contract Research Organization setting and/or biology or chemistry testing laboratory
• Excellent organizational, communication (written and verbal), and customer service skills required
• Familiarity with analytical testing processes/services required
• Must be self-motivated and able to work independently and as part of a team
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply concepts such as percentages, ratios, and proportions to practical solutions
• Strong ability to provide problem solving and critical thinking
• Must be able to solve problems and present solutions
• Able to deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret an extensive variety of technical instructions in mathematical, diagram, written, oral or schedule form
• Proficient in Microsoft Office, with particular skill in Excel, Word, Outlook and Adobe Acrobat required
• Regular and reliable attendance is a requirement of this position
• Must be able to read, write, comprehend, and speak English
• Written documentation is legible and sufficiently fluent (in English) to be understood by others
• Ability to read and interpret documents such as study protocols, standard operating procedures, safety policies, instrument operating and maintenance instructions and procedure manuals
• Able to summarize data and results
• Communicates verbally and in written format, effectively with co-workers

Responsibilities

• Review customer scope from BDM and consult with Scientific Advisors and operations staff to gather technical/scientific information required to accurately prepare study proposals/quotations and estimates in Customer Relationship Management (CRM) database
• Work closely with Scientific Advisors, operations staff and Subject Matter Experts (SMEs) to review draft proposals for accuracy and thoroughness before finalizing and submitting to BDM, who will send to the client
• Keep accurate and organized records to assist BDM in following up on client inquiries and proposals, ensuring timely responses, professional communication, and client satisfaction
• Generate Change Orders in CRM upon request from Study Directors and/or operations staff
• Assist BDM in nurturing and developing leads and prospects within assigned industry via email, telephone/video calls, and, on occasion, visits to the client site or at conferences/trade shows
• Actively work with BDMs and clients to optimize sales potential by understanding and responding to client needs and timelines. Propose creative solutions when appropriate
• Serve as secondary contact between Eurofins and client when BDM is unavailable
• Attend calls/video calls, meetings, and conferences to support business development and strengthen client relationships
• Act as liaison between clients and Program Coordinators and/or Accounting to forecast future invoices and meet client’s budgetary needs
• Maintain current client information and contacts for assigned industry within CRM
• Ensure smooth handoff of contracted work by promptly informing Operations, Accounts Receivable, and Administration teams with summarized study information. Inform client of Study Director/Director/Operations contact(s) for programs and schedule/participate in kick-off calls as necessary
• Collaborate closely with Program Coordinators to provide test substance and timeline information for contracted work
• Track sales activity in designated tools to meet Key Performance Indicator (KPIs) numbers of sales calls/meetings, leads, prospects, opportunities, wins/losses for assigned client base
• Ensure adherence to applicable Standard Operating Procedures (SOPs) and contribute to the regular review and updating of commercial team SOPs and Price Catalog
• Strive for continuous improvement in processes to drive efficiency and share best practices
• Maintain files in an organized and thorough manner for internal use, including using network drives, SharePoint and Teams

Preferred Qualifications

• Knowledge of R&D or regulatory approval process preferred
• Familiarity with PowerPoint, SharePoint and Teams preferred
• Experience in Microsoft D365 CRM preferred

Benefits

• Medical, Dental and Vision Coverage
• 401k Company Matching
• Paid Time Off
• Wellness Program
• Education Assistance