Inside Sales Representative

Summary

Join our team as an Inside Sales Representative and play a key role in converting marketing leads into paying customers across our diverse product portfolio. Based on the East Coast (hybrid/remote), you will achieve sales targets, provide exceptional customer service, and represent the company positively. This role demands strong communication, negotiation, and problem-solving skills, along with experience in sales and software licensing. You will collaborate with marketing and sales teams, maintain CRM records, and analyze sales results. The ideal candidate possesses familiarity with AEC/M&E industries and proficiency in various software programs.

Requirements

• Fluent in English
• Additional foreign language(s) (as per the specific territory). Spanish could be an advantage
• 1–2 years of direct work experience in sales
• Proficient in general software licensing and sales practices, experience with different software licensing models and sales approaches
• Familiar with the AEC/M&E industries
• Negotiation skills
• Great problem-solver
• Autonomous in prioritizing day-to-day tasks
• Effective communication over email (and phone)
• University or high school degree

Responsibilities

• Maintain a high volume of leads daily, offering and assisting them as they navigate the consideration and decision stages of the buyer's journey, keeping focused on closing business
• Maintains a high level of customer service at all times by listening to customers’ needs and educating them about product features and benefits
• Conferences with other members of the sales team to ensure that customers’ needs are being met
• Work closely with the Marketing team to ensure the quality of the pipeline and success of campaigns, providing feedback and recommendations on marketing efforts from real-world interactions with prospects and customers
• Maintains knowledge of current industry trends to identify new business opportunities and respond to competitor activity
• Maintains effective time management to maximize sales time, including pre-call planning and customizing scripts to market segments and prospect types
• Meets (virtually or in person) prospective clients to determine their needs and assess whether they are a good fit for the company’s products or services
• Upsells/cross-sells company products where suitable
• Prepares proposals for new clients based on their needs and budget constraints
• Communicating with customers through different channels to help them in the purchase, decision-making, and understanding of Chaos’ products, licensing models, and value proposition
• Maintains a clear track record within the company’s CRM system
• Monitors sales results based on KPIs; prepares reports and analyses for sales management
• Consolidates local market information for the industry, economics, politics, and potential risks, associated with Chaos’ channel business within the assigned territories

Preferred Qualifications

• Experience in sales for a company in the IT sector
• Experience with customer relationship management software
• Familiar with GSuite
• Experience using Salesforce is a plus
• Research the leads - LinkedIn, Twitter, and Google
• Familiarity with some of the major CAD/3d design software programs is not mandatory, but will be considered an advantage