Inside Sales Representative

Summary

Join doola as an Inside Sales Representative and guide entrepreneurs through business solution decisions. This mid-level role contributes directly to sales targets and process improvements. You will qualify and close inbound leads, run discovery and match prospects with appropriate plans, follow up and nurture leads, manage pipeline and CRM accuracy, and achieve sales quotas while ensuring a high-quality customer experience. The ideal candidate possesses 3-5+ years of sales experience, a college degree, and strong communication and problem-solving skills. Doola offers a competitive compensation package and opportunities for growth within a dynamic and supportive team environment.

Requirements

• Ability to clearly and empathetically communicate across Zoom/Google Meets, Live Chat, email, and phone, translating customer needs into actionable steps and building trust
• Capacity to guide prospects through complex decisions by active listening, effective discovery questions, and positioning product features relevant to customer business objectives
• Proactive identification and resolution of issues, process improvement, and internal customer advocacy. This includes flagging feedback patterns, documenting interactions, and suggesting new tools or processes
• Active collection, synthesis, and communication of sales conversation insights to inform product, marketing, and operations. This involves structured feedback submission and participation in product feedback loops
• Initiative in developing outbound strategies using available tools, scripts, and messaging to engage new leads, including testing messages, reactivating warm leads, and sharing results
• 3-5+ years in a sales role
• Education: A college degree
• Technical Adaptability: Ability to operate within multiple systems in a fast-paced startup, adapting to change and embracing new solutions
• Collaboration: A team player mindset with a commitment to continuous learning and improvement

Responsibilities

• Qualifying and Closing Inbound Demo Leads: Engaging and converting inbound prospects interested in our solutions
• Running Discovery and Matching Prospects: Identifying customer needs and aligning them with appropriate plans and features
• Following Up and Nurturing Leads: Executing multi-touch outreach to advance leads through the sales pipeline
• Managing Pipeline and CRM Accuracy: Maintaining precise customer data and pipeline status in the CRM
• Achieving Sales Quota and Ensuring Customer Experience: Meeting monthly sales targets while providing high-quality customer interactions

Preferred Qualifications

• Experience selling financial technology or business solutions
• Knowledge of tax services

Benefits

• Opportunity to work with a dynamic and innovative company at the forefront of the industry
• Collaborative and supportive team environment with opportunities for growth and development
• Competitive compensation package with insane opportunity for growth