Inside Sales Representative

Summary

Join Quad Lock, a rapidly growing Australian company, as their next Inside Sales Representative! Based remotely in the US, you will be pivotal in driving sales and providing exceptional support to B2B customers. Responsibilities include managing inbound inquiries, offering pre- and post-sales support, assisting with order management, and collaborating with internal and external sales teams. You will leverage the Quad Lock B2B portal and maintain accurate customer information. This role requires strong customer service, communication, and problem-solving skills, along with experience in a similar role. The ideal candidate will be proactive, solution-oriented, and comfortable working remotely. Quad Lock offers a flexible work environment and various employee benefits.

Requirements

• Prior experience in a Customer Support, Sales Representative, or Inside Sales role, preferably within retail, distribution, or B2B sales
• Strong customer service and relationship management skills with the ability to build rapport quickly
• Excellent verbal and written communication skills to interact with a diverse customer base
• High attention to detail with the ability to manage multiple tasks and prioritise effectively
• A proactive and solution-oriented mindset with strong problem-solving capabilities
• Strong time management and organisational skills, ensuring efficient follow-up and customer engagement
• Proven ability to work effectively in a remote environment while staying connected and engaged with a global team
• Willingness to work beyond standard business hours (e.g. to engage with Australian Head Office) and travel as required to drive success in the North American market

Responsibilities

• Manage inbound B2B enquiries from retail partners, resellers, distributors, and Commercial/Fleet customers
• Provide email and phone support to Quad Lock’s B2B customers across North America
• Deliver pre-sales support including product selection, ranging advice, and order guidance
• Support with post-sales queries related to invoicing, warranty claims, returns, and general customer service issues
• Review and approve new reseller applications and onboard new B2B partners to ensure long-term success
• Support external field sales representatives (independent and distributor-affiliated reps) by providing customer insights, order assistance, and sales tools to enhance customer engagement
• Leverage the Quad Lock B2B Portal to efficiently reach and support customers at scale
• Guide customers on how to navigate and maximize the use of the B2B Portal for seamless ordering and account management
• Assist in processing orders as required, ensuring accuracy and a smooth customer experience
• Provide order support for Commercial and Fleet customers, assisting with bulk purchases and special account management needs
• Ensure all customer information is accurately recorded and maintained within NetSuite, Shopify, and Monday.com
• Identify opportunities to grow sales across independent retailers and Commercial/Fleet customers by driving initiatives to expand product penetration
• Work closely with internal sales, product, and marketing teams to enhance customer engagement and sales outcomes
• Provide insights and feedback to support ongoing product development and customer experience improvements

Preferred Qualifications

• Experience working in an omnichannel sales environment, including online and in-store retail operations
• Familiarity with CRM systems, order management software, and sales support tools, including Microsoft Office/Google Workspace, NetSuite, Shopify, and Monday.com
• Previous experience in industries such as Motorcycle, Cycling, Outdoor, Action Sports, or Automotive
• Understanding of Quad Lock products, categories, and applications (or ability to learn quickly)

Benefits

• Flexible ways of working to support our hybrid or remote working environment
• Health & Wellbeing allowance to invest in your wellbeing
• Technology allowance to stay connected
• Healthcare contributions to support your wellbeing
• 401K contributions to support your future
• Dedicated learning & development allowance for continuous growth
• Volunteer Leave to support causes you’re passionate about