Inside Sales Team Leader

Summary

Join Viator, a Tripadvisor company, as an Inside Sales Team Leader I and manage a team of outbound sales representatives focused on acquiring new experience operators. Lead, coach, and motivate your team to meet and exceed acquisition targets. Monitor team performance using Salesforce and internal reporting tools, providing regular feedback and coaching. Collaborate with other departments to streamline the acquisition process and participate in strategy development. Handle escalations and ensure timely resolution of operator concerns. The ideal candidate has 5+ years of sales experience, including 3+ years in a leadership role, a proven track record in outbound sales, strong Salesforce knowledge, and excellent communication skills. Passion for travel and Viator's mission is essential.

Requirements

• 5+ years of sales experience, with at least 3 year in a leadership or coaching role within an inside sales environment
• Proven track record in outbound sales, cold calling, and B2B acquisition
• Strong knowledge of Salesforce CRM and sales pipeline management
• Excellent communication, coaching, and organizational skills
• Data-driven mindset with a focus on KPIs, conversion rates, and sales productivity
• Passion for travel and Viator’s mission to deliver unforgettable experiences to travelers

Responsibilities

• Lead, coach, and motivate a team of inside sales representatives focused on outbound cold calling
• Drive team performance to meet and exceed acquisition targets for new experience operators
• Monitor daily activity, pipeline, and KPIs using Salesforce and internal reporting tools
• Provide regular feedback, performance reviews, and targeted coaching to improve individual and team success
• Partner with sales enablement and leadership to ensure training, processes, and tools support optimal performance
• Collaborate with marketing, onboarding, and operations to streamline the seller acquisition and activation process
• Participate in strategy development to identify growth opportunities and optimize outreach tactics
• Handle escalations, troubleshoot issues, and ensure timely resolution of operator concerns

Preferred Qualifications

• Experience working in a high-growth tech or marketplace environment
• Familiarity with the tours, activities, or travel experiences sector
• Multilingual skills are a plus

Benefits

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• ���Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
• Donation matching. Give back? Give more! We match qualifying charitable donations annually
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
• Travel perks. We believe that travel is employee development, so we provide discounts and more
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
• Health benefits. We offer great coverage and competitive premiums