BlackSwan Technologies is hiring a
Insights Associate

Summary

Join Black Swan Data as an Insights Associate in our Cape Town Insight Hub and play a crucial role in delivering market research projects, responding to client briefs, and collaborating with teams across different locations. This role offers opportunities for professional growth, development, and enjoyment in a dynamic and social team.

Requirements

• Strong academic background with a relevant Degree or post-graduate qualification
• Minimum 1 years of relevant work experience in qualitative and quantitative research or data analysis
• Interest in product innovation, new technologies, and understanding consumer attitudes & behavior
• Enthusiasm for emerging research techniques and the potential of social data
• Proficient in working with and interpreting large volumes of Excel data
• Skilled at using PowerPoint to present in a professional and visually compelling way
• Comfortable working with a range of stakeholders, including clients, and confident in presenting
• Ability to work both independently and collaboratively with team members in different locations
• Bring energy, positivity, compassion, and empathy to every team interaction

Responsibilities

• Conduct both data-led and qualitative analysis, utilizing Black Swan’s proprietary tools and interpreting large volumes of Excel data
• Craft succinct reports of analysis, identifying compelling insights that answer key business questions
• Actively participate in client and internal meetings, debriefs, and presentations
• Share ideas and key learnings within the team through informal communication and team sharing sessions
• Monitor the project’s performance and escalate obstacles to project quality/timing to the appropriate stakeholder
• Role model to our Insights Associates, troubleshooting, coaching, and training on tasks such as taxonomy builds, expanding inclusion and exclusion terms, data curation, and outputting

Benefits

• Hybrid Working – 2 days in the office per week (Thursday being our whole company connection day in the office). Some roles will also be eligible to apply for 100% remote working
• Career Development - At Black Swan, we prioritise your development. We break new ground daily - and that provides every Swan with the opportunity to build career-defining skills and experience
• Working environment – Because you spend 60% of your time at work, we try to make it enjoyable! You will benefit from our global benefits: Share options, staff referral scheme, wellness day, development day, flexible working, internal and online training initiatives, volunteering opportunities at whiteswan.org.uk, birthday half day, social events, and a flexible leave policy
• Exciting Clients and Projects – We work with some of the world’s most pioneering CPG brands, and operate at the cutting-edge of our industry, solving our clients' problems with technology
• Talented Teams - We employ the best talent in the market – as a Swan you will be exposed to highly skilled and multi-disciplined teams across 3 continents