Integration Manager

Summary

Join our international iGaming team as a Top European Solutions provider. Handle tickets from L1 support, resolving technical issues and escalating complex problems. You'll need 3+ years of L2 technical support experience in the gambling/iGaming domain, upper-intermediate English, and experience with client-server architecture and browser-based developer consoles. We offer a nice bonus system, unlimited vacation and sick leave, investment in your growth, healthcare coverage, and more. Choose your work format: fully remote, office, or hybrid, with flexible working hours.

Requirements

• At least 3+ years in the L2 technical support: Resolving tickets coming from L1; tracking and passing tickets to L3, which the candidate himself cannot handle
• Experience in the Gambling/iGaming domain
• At least Upper-Intermediate English both written and verbal, you should be able to engage in tech-relating conversations
• Experience with supporting systems built on client-server architecture
• Experience in working with browser-based developer console
• Being confident in troubleshooting network issues
• Ability to work with technical documentation - reading, writing from scratch, maintaining existing one
• Know how to multitask: you will have to do many things in parallel
• Analytical mindset: be able to approach a problem in a comprehensive way
• Be able to cope with routine

Responsibilities

• Handle tickets coming from L1 support, no direct interaction with end users. Tickets in terms of complexity are mixed. There are both quite simple, there are also those when it is necessary to dig deep into the logs. If you have a desire and ability, there will be more complicated things and less simple ones
• Support will create and manage existing technical configurations needed to make the product work. No prior experience is required for this, we will train

Preferred Qualifications

• Experience in working with Grafana, Kibana, Jira
• Project management experience
• Ability to work remotely for long periods of time
• Advanced English will be a big plus
• Technical education in any field
• Any technical experience above L2 helpdesk - plus: devops \ sysadmin \ programming
• Additional languages with special focus on: Chinese, Spanish

Benefits

• A nice bonus system as a cool addition to your salary
• Unlimited vacation and sick leave
• Investing in your growth. You have a budget for self-study
• Healthcare coverage for Ukrainian and other EU countries
• Consultations with a corporate psychologist
• Compensation for foreign language courses
• Gifts for personal life events
• With us, you will no longer see hyper-control and micromanagement
• You can choose work format: fully remote, office or hybrid
• Modern work equipment
• Friendly team, that will understand and support you
• Flexible working hours based on tasks completion. From 9:00-11:00 AM