Intern, Resource Management

Summary

Join ServiceRocket, a global tech-enabled services company, as a proactive intern supporting the Resource Management team. You will gain hands-on experience in operational management and process improvement. Responsibilities include supporting daily resource management activities, generating reports, building simple automations, collaborating with other teams, documenting processes, and participating in meetings. The ideal candidate is pursuing a degree in Business Engineering, Business Management, or a similar field and possesses strong Google Sheets skills. This hybrid/remote role offers various perks, including profit sharing, stock options, health insurance, a retirement plan, career pathways, and generous allowances.

Requirements

• Currently pursuing a degree in Business Engineering, Business Management, or similar. Alternatively, you can be considered for the position if you can generate a student's insurance document by your educational center
• Intermediate to advanced proficiency in Google Sheets (formulas, pivot tables, etc.)
• Strong spoken English (no need to be certified)
• Excellent organizational skills, attention to detail, and eagerness to learn

Responsibilities

• Support daily resource management activities (assignment changes, availability tracking, system updates)
• Perform administrative tasks related to resource operations
• Generate weekly and monthly reports on capacity, utilization, and assignments
• Build simple automations to streamline manual tasks using Google Sheets and App Script
• Collaborate with other teams to ensure data accuracy and consistency
• Document and suggest improvements to existing processes
• Participate in meetings and follow-ups led by the Director of Operations

Preferred Qualifications

• Basic knowledge of Google App Script
• Familiarity with Atlassian tools (Jira, Confluence)

Benefits

• Share the fruit program : when we grow the tree, we share the fruit–when the company grows, we share the profit
• Stock options : you have the opportunity to participate in the ownership of the company
• Health insurance: we support you and your family–your well-being matters
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
• Career pathways program : you can grow horizontally, vertically, or any way you want
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture