Inventory Specialist

Summary

Join eJam as an Inventory Specialist and remotely manage inventory and fulfillment operations for 2,000+ daily orders across global 3PL partners. This high-impact role requires overseeing order processing, conducting inventory audits, resolving discrepancies, and collaborating with internal and external teams. You will analyze fulfillment metrics, identify SLA gaps, and generate performance reports. The position is fully remote, based in Argentina, and reports to the Logistics Manager. Success in this role demands strong communication, collaboration, and advanced proficiency in relevant software and data analysis tools. Compensation includes a competitive salary and benefits.

Requirements

• 3+ years of experience managing inventory and fulfillment operations remotely through 3PL partners in a high-volume direct-to-consumer environment (2,000+ daily orders)
• Advanced proficiency with ShipStation, Shopify, Amazon Seller Central, and CommerceHub
• Strong Excel skills, including data analysis and reporting
• Proven expertise in overseeing 3PL operational performance and SLA adherence
• Exceptional communication and collaboration skills, with the ability to manage relationships remotely
• Demonstrated success in inventory reporting and reconciliation

Responsibilities

• Manage daily order workflows processed through 3PL partners, ensuring seamless execution of direct-to-consumer operations for 2,000+ daily orders
• Monitor 3PL adherence to SLAs, including time to fulfill, time to ship, and time to deliver
• Resolve fulfillment bottlenecks by coordinating with 3PL partners and internal teams
• Collaborate with Product and Accounting teams to manage item set-up, costing calculations, and product catalog accuracy
• Conduct inventory reporting, audits, and adjustments to ensure accurate inventory records with 3PL providers
• Work closely with the Logistics Manager to align carrier costs, inventory locations, inventory and fulfillment efficiency strategies
• Coordinate with Inventory, Logistics, and Supply Chain teams to ensure alignment across operations
• Oversee 3PL operational performance and provide feedback to ensure consistent SLA compliance
• Develop and implement reporting mechanisms to track performance and identify areas for improvement
• Utilize tools like ShipStation, Shopify, Amazon Seller Central, and CommerceHub to manage fulfillment workflows and monitor operational performance
• Prepare and present reports on SLA performance, inventory status, and fulfillment KPIs using advanced Excel skills
• Analyze overnight fulfillment metrics, identify SLA gaps, and coordinate with 3PL partners to resolve issues
• Monitor real-time order processing and escalate issues impacting fulfillment timelines
• Conduct periodic inventory audits and resolve discrepancies with 3PL providers
• Join cross-departmental meetings to align on fulfillment strategies and operational bottlenecks
• Generate daily reports on 3PL performance and provide actionable recommendations for operational improvement
• Being creative to generate reports and workflows in order to mitigate any current issue or lack of visibility

Preferred Qualifications

• Experience with NetSuite or similar ERP systems
• Familiarity with carrier cost optimization and logistics strategies
• Experience managing inventory cross-country with worldwide warehouse locations

Benefits

• $2,000 - $3,000 / month (depending on experience)
• Fully Remote Position
• Observed Local Holidays
• PTO Plan