IT Administrator

Summary

Join Milestone One as a M365 IT Administrator and contribute to a secure and compliant digital workplace for healthcare, pharma, and life sciences organizations. You will manage and maintain the Microsoft 365 ecosystem, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, Power Platform, and Microsoft Security & Compliance solutions. This role involves supporting a globally distributed environment with a focus on users in the AMER region, ensuring compliance with internal policies and regulatory frameworks, troubleshooting technical issues, and collaborating with global IT teams. You will also contribute to automation and process improvement using Power Platform, maintain documentation, stay updated on the latest Microsoft 365 features, and participate in internal IT projects related to M365 modernization and compliance.

Requirements

• Fluent in Spanish and English (Portuguese is a strong plus)
• Based in South or Central America , able to work 100% remotely
• Logical, analytical, and always ready to learn something new!
• Comfortable working independently and as part of a global team
• 1–5+ years of experience in Microsoft 365 administration (but we’re open to ambitious early-career professionals, too)
• Good communication skills and a customer-service mindset

Responsibilities

• Administer Microsoft 365 workloads including Exchange Online, SharePoint, Teams, OneDrive, and Intune
• Support a globally distributed environment with a focus on users across the AMER region
• Ensure the Microsoft 365 environment remains secure and compliant with internal policies and regulatory frameworks
• Troubleshoot and resolve escalated technical issues (Level 2/3 support—not end-user helpdesk)
• Work closely with global IT teams managing Entra ID / Azure AD, infrastructure, and identity lifecycle
• Contribute to automation and process improvement using Power Platform (Power Automate, Power Apps)
• Maintain documentation on policies, configurations, and support processes
• Stay up to date on the latest Microsoft 365 features and assess potential benefits for the organization
• Participate in internal IT projects related to M365 modernization and compliance

Preferred Qualifications

• Experience with Microsoft Fabric and Power BI
• Microsoft Defender, Entra Conditional Access, and Compliance tools
• SharePoint site architecture and permissions management
• Azure AD / Entra ID and identity governance
• Device management through Intune
• Familiarity with Part 11 , EMA , and GxP compliance requirements

Benefits

• Work fully remotely from anywhere in South or Central America, with flexibility and trust
• Join a collaborative, supportive global team making a difference in healthcare, pharma, and life sciences
• Gain experience across enterprise-grade Microsoft environments and real-world compliance frameworks
• Get certified, level up your career, and take on exciting projects— one milestone at a time
• Be part of something meaningful: secure, compliant, modern digital workplaces built with care and curiosity