Remote IT Helpdesk Technician

Summary

Join our dynamic team as a highly motivated and skilled IT Helpdesk Technician to provide top-notch technical hardware / software support to end-users. The ideal candidate will be responsible for providing deskside support, handling phone calls related to IT issues, and addressing support tickets through our ticketing system.

Requirements

• Previous experience in a similar IT helpdesk or technical support role
• Strong experience with Office 365 administration and support
• Strong experience with Active Directory
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Problem-solving mindset with attention to detail
• Willingness to work in an after-hour rotation schedule
• 4 – 5 years demonstrated IT support experience
• Associate’s degree or higher in Information Technology or related discipline is a plus

Responsibilities

• Monitor and manage incoming support tickets in the ticketing system
• Prioritize and address tickets based on severity and impact on business operations
• Ensure timely resolution of technical issues to meet service level agreements (SLAs)
• Respond to and resolve IT-related inquiries received via phone calls
• Provide clear and concise instructions to end-users for issue resolution
• Work directly with users (deskside) to respond to and resolve hardware and software issues
• Work collaboratively with other IT team members to share knowledge and best practices
• Participate actively in team meetings and contribute to problem-solving discussions

Benefits

$25-30/hr