Tatari is hiring a
IT Helpdesk Technician

Summary

Join Tatari as an IT Helpdesk Technician in New York. Support office IT operations, collaborate with team members, and gain hands-on experience in a dynamic tech company. This role offers competitive compensation, equity, comprehensive health insurance, unlimited PTO, snacks, catered lunches, team building events, continued education benefits, WFH reimbursement, monthly stipend, mental health awareness app reimbursement, FSA and commuter benefits, and a hybrid work schedule.

Requirements

• 2+ years of IT or tech-related customer support
• Bachelor degree preferred, or equivalent experience in IT or related field
• Basic understanding of computer systems and networks
• Familiarity with Windows and Mac operating systems

Responsibilities

• Provide technical support for office hardware, software, and network issues
• Perform basic network and system administration tasks under senior IT guidance
• Collaborate with office managers and People Ops to address IT needs
• Triage helpdesk requests via Slack and Jira Service Management
• Respond to support requests promptly and empathetically, documenting actions taken during troubleshooting and resolution
• Follow runbooks closely, alerting senior IT when something doesn’t look right
• Process, clean, and set up IT equipment for new hires and existing employees
• Assist with new hire onboarding and equipment handoffs
• Utilize, maintain, and update user-facing IT documentation in our Confluence instance

Benefits

• Total compensation ($60,000-$85,000/annually)
• Equity compensation
• 100% health insurance coverage for you and your dependents
• Unlimited PTO and sick days
• Snacks, drinks, and catered lunches at the office
• Team building events
• $1,000 annual continued education benefit
• $500 WFH reimbursement
• $125 pre-tax monthly stipend to spend on whatever you want
• Annual mental health awareness app reimbursement
• FSA and commuter benefits
• Monthly Company Wellness Day Off
• Hybrid RTO of 2-3 days per week. THIS IS AN IN-OFFICE POSITION