Offensive Security is hiring a
Helpdesk Technician

Summary

Join OffSec as a full-time IT Support Specialist to provide internal and external user support, troubleshoot PC and software issues, maintain machines, and assist with account setup and termination.

Requirements

• BS Degree of Computer Science or Information Technology or related field
• At least 2 years prior experience providing user support and IT related troubleshooting in an office environment
• Windows 10 troubleshooting
• Experience working with servers, network, switch, and various machine set up and cabling
• Ability to understand and work with GPG/PGP across different email clients
• MS Office maintenance and troubleshooting experience
• LAN and WAN troubleshooting
• VPN experience
• Experience supporting and maintaining “home grown” software solutions
• Off hours and weekend support
• Experience with scripting and automation is a plus
• Certifications relevant to the job responsibilities is a plus

Responsibilities

• Assist in designing standard configurations for users in office and applying the same
• Deploys and sets up new machines and users
• Provide troubleshooting and debugging for our core internal systems
• Maintain all systems and software by applying regular patches and updates on a regular basis
• Responsible for assisting with account set up and termination for all Cebu based employees
• Assist with hardware and software license inventory control
• Maintains and supports strict security and access procedures in place for users and machines
• Facilitates troubleshooting and escalation with vendors as needed
• Monitors logs for employee compliance of IT policies and access and reports any concerns to management
• Maintains local server and related hardware
• Other duties as needed