IT & HR Operations Coordinator

Summary

Join Drips as a part-time IT & HR Operations Coordinator, where you'll play a crucial role in ensuring smooth onboarding for new hires, supporting internal training initiatives, and optimizing processes to enhance employee experience and technical operations. You'll be the first point of contact for new employees, guiding them through IT setup and providing ongoing support. This role involves collaborating with HR and IT teams to manage and improve onboarding processes, coordinate equipment and system access, troubleshoot technical issues, and create and maintain training content within the Learning Management System. You'll also assist with employee lifecycle events, maintain accurate records, and support HR systems and tools.

Requirements

• 2+ years of experience in HR operations, IT support, or a hybrid role
• Familiarity with onboarding processes and HRIS/LMS systems (Absorb LMS experience is a strong plus)
• Knowledge and hands-on experience with both Mac and PC hardware and software environments
• Strong organizational skills and a proactive, process-oriented mindset
• Excellent communication and collaboration skills
• Comfortable working cross-functionally and handling confidential information with discretion

Responsibilities

• Serve as the initial point of contact for new hires on their first day, walking them through IT setup, tools, and systems
• Partner with HR and IT to manage and continuously improve the onboarding process
• Coordinate the provisioning of equipment, system access, and software tools for new employees
• Ensure all IT onboarding documentation and checklists are accurate and up to date
• Troubleshoot and escalate common onboarding tech issues
• Collaborate with subject matter experts to create internal training content
• Upload, organize, and maintain courses within our Learning Management System (LMS), preferably Absorb and Articulate
• Monitor training completion and generate reports for compliance and engagement tracking
• Support ongoing employee development initiatives and systems
• Assist with employee lifecycle events (onboarding, offboarding, internal moves)
• Maintain accurate employee records and documentation
• Support HR systems and tools; serve as a liaison for employee tech or access issues
• Assist with engagement surveys, policy updates, or internal HR communications

Preferred Qualifications

• Experience with tools like Microsoft 365 tools including Outlook, Teams, SharePoint, Zoom, Rippling, ClickUp, similar platforms
• Embrace Core Values: Align with our core values of Lean, Happiness, Passion, Improve, and Team to contribute to our collective success
• Innovative Problem Solver: Demonstrate a passion for creating innovative solutions and tackling complex challenges
• Collaborative Spirit: Work effectively within a remote-first community, fostering a supportive and engaging environment
• Direct Impact: Make tangible contributions to our company's growth and success, knowing that every team member's efforts are valued
• Personal Growth: Seek continuous improvement and personal development, leveraging feedback and learning opportunities
• Positive Attitude: Bring a solutions-oriented mindset, focusing on positivity and gratitude in interactions with teammates
• Ownership and Accountability: Take ownership of your work and growth opportunities, showing dedication and responsibility in all tasks