IT Operations Engineer

Summary

Join Remote's IT Operations team as a fully remote IT Operations Engineer and make a meaningful impact on the global employment landscape. You will be the primary point of contact for IT-related requests, troubleshooting technical issues, and maintaining the reliability of Remote's infrastructure. This role requires excellent problem-solving skills, macOS experience, and SaaS application management expertise. Remote offers competitive compensation, flexible work arrangements, and a comprehensive benefits package, including paid parental leave, a learning budget, and a home office budget. The position is fully remote, allowing you to work from anywhere in the USA or Canada. Apply now to join our growing team!

Requirements

• Possess excellent problem-solving skills and a passion for helping end-users
• Have experience in providing technical support with an understanding of macOS environment
• Have experience in managing user accounts and access with SaaS applications like Okta, Google Workspace and/or Microsoft Azure
• Be able to efficiently and creatively find solutions to problems, utilizing available resources effectively
• Thrive in an environment that values individual accountability and is unafraid of challenges that may come with ambiguity
• Be excited to learn how and why things work, and approach every problem from first principles
• Be knowledgeable in SaaS application administration
• Write and speak fluent English

Responsibilities

• Serve as the initial point of contact for all IT-related requests and inquiries from Remoters
• Provide assistance for any application challenges users may be facing
• Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays and peripherals
• Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions
• Observe and contribute to the development of current IT processes and policies
• Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects
• Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers

Preferred Qualifications

Have experience working remotely

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces