IT Operations Lead

Summary

Join Care Access as an IT Operations Lead and spearhead the development and implementation of innovative IT solutions. You will lead bi-weekly scrum meetings, manage IT projects, and ensure seamless system support. This role requires advanced troubleshooting skills, managing IT system capacity, and ensuring regulatory compliance. The position is remote with minimal travel. You will also participate in hiring and onboarding of IT staff. Success in this role demands strong leadership, technical expertise, and a commitment to operational excellence.

Requirements

• 4+ years’ proven experience as a Systems Engineer (or related) role
• 3+ years of experience with enterprise customers, preferably as a subject matter expert
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Excellent organizational and time-management skills
• In-depth understanding of diverse systems and networks, including cloud platforms
• Demonstrated proficiency in Google Workspace, Microsoft Azure, and Office 365
• Demonstrated proficiency in large-scale endpoint systems administration
• Demonstrable understanding of risk management, internet security, and data privacy principles
• Knowledge of HIPAA, GCP, and other regulatory standards
• Bachelor's degree in computer science, engineering, Information Technology, or relevant field, or equivalent experience

Responsibilities

• Lead IT projects, including full project management responsibility, related to the deployment and enhancement of IT systems often focusing on large scale operational upgrades
• Develop and implement automations to streamline IT operations and improve efficiency
• Manage and monitor overall operations to ensure seamless support for IT systems
• Perform advanced troubleshooting, handling escalations, to diagnose and resolve problems and major incidents, escalating to the vendor as needed
• Provide orientation and guidance to administrators on how to manage new systems/applications
• Plan and manage the capacity of IT systems to accommodate growth and changing demands
• Lead bi-weekly scrum meetings and serve as a point of escalation for the IT Operations team
• Maintain server and cloud maintenance schedule (software updates, hardware life cycle, etc.) without impacting enterprise productivity
• Participate in the hiring and onboarding of IT staff members
• Ensure all systems comply with relevant regulations and industry standards

Preferred Qualifications

Microsoft Certifications with a focus in Microsoft 365 and Azure are strongly preferred

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match