IT Operations Specialist

Summary

Join us on our mission to scale intelligence and shape the future as an IT Operations Specialist, working primarily on-site with option for remote work.

Requirements

• Have strong Mac, Google Workspace, and Slack support experience
• Have strong Okta knowledge (preferably Okta Certified Professional/Administrator)
• Have experience with Cloud Platforms (ie. AWS, GCP Azure)
• Have experience with scripting languages such as Python and/or Google Apps Manager
• Have solid understanding of Networking concepts

Responsibilities

• Primarily work on-site, with the option to work remotely 1 day per week, subject to manager approval
• Be the primary support point of contact for the New York Cohere office
• Provide first response for all IT support requests globally during your shift
• Navigate changing priorities and provide basic troubleshooting for laptops, monitoring our device fleet, helping with video conferencing issues (either in-office or remotely), or helping new hires set up their devices
• Identify, troubleshoot, and resolve hardware and software problems, and provide employee training on our tools and systems (Google Workspace, Slack, Notion etc.)
• Work cross-functionally with internal teams to help onboard and offboard employees
• Order and track laptop shipments globally going to all new hires
• Oversee our in-office networking and AV requirements and continually work to improve and optimize our current setup
• Document and update IT procedures and SOP’s as required
• Provide 1st level support to the office wifi networks (routers/switches, WAPs)

Benefits

• Full health and dental benefits, including a separate budget to take care of your mental health
• 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK
• Weekly lunch stipend, in-office lunches & snacks
• Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend
• 6 weeks of vacation