Revenue Operations Specialist

Summary

Join Journey Clinical as a Revenue Operations Specialist, playing a key role in optimizing revenue-generating teams by improving systems, streamlining processes, and identifying opportunities for innovation. As a self-starter with a continuous improvement mindset, you will support teams across the business, including Sales, Success, Programs, Community, and Patient Growth, by driving experiments and testing to uncover effective processes, enhance team alignment, and improve key performance metrics.

Requirements

• Self-starter with a continuous improvement mindset
• 3+ years of experience in a Revenue Operations, Sales Operations, or similar role within a high-growth company, ideally within healthcare or SaaS
• 3+ years experience in management or implementation consulting
• Strong systems inclination and proficiency (e.g., HubSpot, Calendly, Stripe)
• Strong analytical skills with the ability to dive into data, identify root causes of discrepancies, and implement process improvements
• Experience designing cross-functional workflows, particularly for event or program management
• Excellent communication and interpersonal skills, with a collaborative approach to problem-solving

Responsibilities

• Identify and implement solutions to improve the efficiency of revenue-generating activities, such as member onboarding, customer retention, and sales funnel optimization
• Drive experiments and testing across revenue operations to uncover effective processes, enhance team alignment, and improve key performance metrics
• Collaborate with teams to gather insights, test hypotheses, and iteratively optimize workflows across a variety of functions
• Develop and maintain reports to provide visibility into key metrics, supporting data-driven decision-making and continuous process improvements
• Ensure data consistency and accuracy across systems, identifying areas for process automation and implementing scalable solutions to reduce manual tasks
• Analyze data on revenue operations to uncover trends, measure the effectiveness of processes, and prioritize areas for improvement
• Serve as the primary operational support for teams like Sales, Member Success, and Programs, acting as a resource for optimizing tools and processes to align with revenue goals
• Work closely with cross-functional stakeholders to ensure systems and processes are responsive to evolving business needs, facilitating effective communication and alignment
• Proactively gather feedback from teams to understand their operational needs and challenges, translating these into actionable insights and process improvements
• Support the management of CRM and other operational tools, focusing on configuration, data flow, and user training to enhance team efficiency
• Drive automation initiatives and ensure proper integration of tools used across revenue teams, optimizing the tech stack for performance and scalability
• Monitor system usage and recommend enhancements to increase productivity and streamline processes across revenue operations
• Partner with revenue-generating teams to develop strategies that support growth initiatives, such as new member acquisition, client retention, and community engagement
• Continuously explore and evaluate new methods to increase efficiency and productivity within revenue operations, leveraging industry best practices
• Align revenue operations processes with business goals, contributing to a foundation for sustainable growth and operational excellence

Benefits

• Competitive salary and equity
• Full medical/dental/vision coverage
• Unlimited PTO (all employees are strongly encouraged to take at least 18 days off per year; most of us take 25+ including mental health days and moon days)
• Flexible working hours
• Remote role with opportunities to collaborate in-person in our unique NYC HQ with outdoor terrace and views of downtown