IT Project Coordinator

Summary

Join New Era Technology, a global company with over 4,500 professionals, where People First is at the heart of everything we do. We offer a team-oriented culture that prioritizes personal and professional development, with access to continuous training and competitive benefits. The IT Project Coordinator position offers remote work flexibility with occasional in-office attendance. You will contribute to high customer satisfaction by scheduling resources to complete projects within contract terms. This role involves collaborating with customers, subcontractors, and vendors to ensure project success. New Era is committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.

Requirements

• 1-2 years’ experience in a project environment
• Multi-task in a fast-paced environment and have the ability to think outside of the box
• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing)
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen

Responsibilities

• Understand the scope work requested by customers and then schedule field technicians for assigned work
• Provide timely status updates to customers
• Gather deliverables
• Document installation notes and job progress
• Verifying technician check in and check out
• Participate in team calls with updates
• Strive to understand budgets and contracts in place with assigned customers
• Close out work orders and prepare for billing
• Obtain vendor invoices in a timely manner
• Meet metrics related to margin, start times, project deadlines and invoicing deadlines
• Develop strong business relationships with customers and field technicians
• Work with customer’s internal software system as applicable

Preferred Qualifications

• IT project experience preferred
• Possess a strong drive for success
• Ability to make independent decisions
• Flexible and able to embrace change
• Strong phone skills/communication – will spend a considerable time on the phone
• Travel will be minimal…occasional travel to visit one or two installs
• Strong keyboarding skills, Word, Excel
• Must have excellent organizational skills

Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 29 PTO Days including company holidays