Remote IT Service Specialist

Summary

Join Mural's Centralized Operations team as an IT Service Specialist and contribute to delivering enterprise-class service and support to all Muralistas. As a member of the IT team, you will represent and promote our team's vision to be the go-to team for accelerating Mural's northstar initiatives. Your primary responsibility will be servicing a global remote workforce across various hardware and software applications.

Requirements

• 3+ years technical support and/or customer service experience
• Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus)
• Proven ability to troubleshoot complex technology issues
• Ability to identify and proactively address improvement opportunities
• Ability to provide remote technical support over chat, phone, and video
• Kindness, empathy, flexibility, patience, and commitment

Responsibilities

• Provide proactive and ad-hoc support to resolve issues with computer hardware (mac and pc), applications, and integrations
• Onboard new Muralistas, ensuring all assets and accounts are set up as needed
• Manage user access and role settings across the many services we use and ensure all changes are within compliance
• Enforce compliance policies by actively monitoring statuses and settings
• Collaborate with peers and stakeholders on improvement efforts that seek to provide exemplary service to our users
• Contribute to knowledge base articles, empowering users to quickly address questions or problems
• Take ownership of tasks on projects with technology-related needs, such as integration configurations