IT Support Administrator I

Summary

Join Affirm's team as an IT Support Administrator in Poland, responsible for managing and supporting technology infrastructure, providing technical leadership, and ensuring security, compliance, and employee satisfaction.

Requirements

• Excellent verbal and written communication skills across all platforms
• Experience with macOS administration and support is a requirement
• Team oriented, and able to articulate calculated recommendations or solutions
• Adaptable to a growing environment, ability to improvise and find immediate solutions
• Experience managing formal ticketing systems
• Experience administering SaaS technologies
• Flexibility to work with all types of technology
• Experience with machine and account provisioning and deprovisioning
• Experience managing Enterprise security: Mobile device management technologies

Responsibilities

• Local and remote end user support
• Repair or replace computers, mobile phones, and other employee-issued hardware
• Educate and enforce our IT compliance and policy obligations
• Purchase and configure hardware, manage inventory, and deploy/ship/receive hardware to and from employees
• Manage onsite printers, AV conferencing equipment, and other office hardware
• Monitor for security threats and malware, staying ahead of the curve to protect our users
• Support our network infrastructure locally in Poland
• Maintain enterprise systems and company IT assets such as servers and desktops
• Plan, deploy, and configure new systems to keep up with changing needs
• Physical and facilitative tasks as needed (Moving desks, assembling furniture, relocating users, etc.)
• Build lasting partnerships with vendors, and continue to improve our processes in streamlining tasks
• Potentially lead a growing IT team in Poland

Benefits

• Base Pay Grade - D
• Equity Grade - Poland 1
• 100% subsidized medical coverage, dental and vision for you and your dependents
• Flexible Spending Wallets for tech, food and lifestyle
• Away Days - wellness days to take off work and recharge
• Learning & Development programs
• Parental leave