Remote IT Support Analyst II

Summary

Join our team as an experienced IT Support Analyst II to provide technical support and assistance to clients.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field
• 2+ years of experience in IT support or related role
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies
• Experience with server administration and virtualization technologies
• Excellent written and verbal communication skills
• Ability to work independently and in a team environment
• Strong problem-solving and analytical skills
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus
• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus

Responsibilities

• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues
• Answer and respond to and resolve help desk requests in a timely manner
• Analyze and troubleshoot complex technical problems and provide effective solutions
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals
• Perform routine maintenance on computer systems, such as backups and software updates
• Manage user accounts and permissions across various systems and applications
• Participate in the development and implementation of IT policies and procedures
• Document and maintain a knowledge base of common issues and solutions
• Assist with the testing and implementation of new software and hardware
• 24/7 On-Call IT Support rotation
• Travel to client locations in the local area