IT Support Operations Specialist

Summary

Join Kraken, a fully remote crypto company, as an IT Support Specialist! This role requires 1-3 years of experience in IT support, preferably in an Apple environment. You will maintain the technology used by global employees, troubleshoot issues, and answer questions to optimize productivity. The ideal candidate is a self-starter, enjoys problem-solving, and is passionate about technology and data security. This position is fully remote, with core working hours of 9 AM to 6 PM EU time, but may require occasional work outside these hours. Kraken is committed to diversity and inclusion and encourages applications from all qualified individuals.

Requirements

• Minimum of 1-3 years experience working in an independent IT Support role, preferably in an Apple environment
• A go-to person for “all things IT or technical” (e.g., troubleshooting a broken scanner that has repeatedly stumped the office manager, explaining the detailed steps required to encrypt email or discussing the importance of encrypting communications to a less tech-savvy individual)
• You understand the importance of IT and security best practices
• You love people and working with people and enjoy helping team members to work effectively, securely and happily
• You understand the importance of computer systems and applications working effectively to increase productivity
• You can communicate clearly in written forms of communication such as email, chat, and ticket updates

Responsibilities

• Maintain the complicated relationship that our global employees have with the devices and/or technology they interact with on a daily basis (in order to do their jobs and get work done)
• Help team members by solving computer, mobile device, application and access issues to allow them to work effectively
• Answer team members' questions efficiently to strive for optimized productivity and possess the know-how and experience needed to aid team members use common workplace devices, tools, applications and services

Preferred Qualifications

• Live in the EU based time zones, and be 100% available during their respective core working hours of 9AM until 6PM
• Depending on the particular support situation, there will at times be work needed outside of the core working hours for this position, including mornings, evenings and weekends
• You need to work with a large geographically dispersed team consisting of people possessing a broad understanding of and comfort with technology

Benefits

Fully remote role