Data Operations Specialist

Summary

Join Housecall Pro as a Specialist, Data Operations, and become a meticulous data steward ensuring data precision and completeness. You will analyze data, resolve migration issues, communicate trends to the product/engineering team, maintain documentation, and innovate processes. This role requires a Bachelor's degree (preferred), 2-4 years of relevant experience, and proficiency in Microsoft Office Suite and Excel or Google Sheets. Housecall Pro offers a generous benefits package including medical, dental, vision, life, disability, 401(k), paid holidays, flexible paid time off, tech reimbursements, and paid parental leave. The company fosters a culture of innovation and values big ideas. Success in this role requires meticulous attention to detail, excellent communication, strong problem-solving skills, adaptability, and a self-starting attitude.

Requirements

• Bachelor's degree preferred
• 2-4 years of full-time customer success, implementation, engineering or data implementation experience
• Intermediate knowledge and experience with Microsoft Office Suite with proficiency in Excel or Google Sheets
• Demonstrated experience exceeding customer success or sales metrics
• Proven success working with cross-functional teams and building strong relationships internally and externally

Responsibilities

• Analyze source and quality of data, identify potential issues and develop custom data migration action plan
• Resolve data migration issues and provide technical support for the data migration process
• Communicate consistent trends and opportunities to our product/engineering team for future improvements
• Create and maintain internal and external process documentation
• Communicate client information, trends and feedback cross-functionally
• Innovate on current processes and proactively seek ways to improve the Pro experience

Preferred Qualifications

• Experience with QuickBooks preferred
• Experience with SQL a plus
• Experience using or developing with conversational AI platforms (such as -ChatGPT, GPT-based tools, or other NLP models) a plus
• Meticulous attention to detail
• Excellent written/verbal communication skills
• Strong critical thinking and problem-solving skills
• Adaptability, drive, and a self-starting attitude
• Ability to excel in a fast-paced, team environment

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits