Data Operations Specialist

Summary

Join Housecall Pro as a Specialist, Data Operations, where you will ensure the precision and completeness of our data. You will analyze data, identify issues, and develop data migration plans. Resolve data migration issues, provide technical support, and communicate trends to the product/engineering team. Create and maintain documentation, communicate client information, and innovate on processes. This role requires a Bachelor's degree (preferred), 2-4 years of relevant experience, and proficiency in Microsoft Office Suite and Excel or Google Sheets. Housecall Pro offers a generous benefits program including medical, dental, vision, life, disability, 401(k), paid holidays, flexible paid time off, and monthly tech reimbursements.

Requirements

• Bachelor's degree preferred
• 2-4 years of full-time customer success, implementation, engineering or data implementation experience
• Intermediate knowledge and experience with Microsoft Office Suite with proficiency in Excel or Google Sheets
• Demonstrated experience exceeding customer success or sales metrics
• Proven success working with cross-functional teams and building strong relationships internally and externally

Responsibilities

• Analyze source and quality of data, identify potential issues and develop custom data migration action plan
• Resolve data migration issues and provide technical support for the data migration process
• Communicate consistent trends and opportunities to our product/engineering team for future improvements
• Create and maintain internal and external process documentation
• Communicate client information, trends and feedback cross-functionally
• Innovate on current processes and proactively seek ways to improve the Pro experience

Preferred Qualifications

• Experience with QuickBooks preferred
• Experience with SQL a plus
• Experience using or developing with conversational AI platforms (such as -ChatGPT, GPT-based tools, or other NLP models) a plus
• Meticulous attention to detail
• Excellent written/verbal communication skills
• Strong critical thinking and problem-solving skills
• Adaptability, drive, and a self-starting attitude
• Ability to excel in a fast-paced, team environment

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits