Trucept Inc. is hiring a
IT Support Specialist, Remote - Worldwide

Summary

The job is for an IT Support Specialist at Trucept who will assist customers with technical issues, manage computer systems and networks, and create training materials. The role requires excellent communication skills, experience with different operating systems, and professional written and interpersonal skills.

Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Comfortable working in and assisting others through company help desk software, such as ConnectWise ScreenConnect in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Be a self-starter and be able to manage day to day tasks to prioritize incoming requests and meet deadlines
• Extensive experience working with different operating systems including Windows and Mac OS
• Experience supporting core Office365 applications such as Outlook, Word, Excel and Powerpoint

Responsibilities

• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist with new hire account creation and required IT setup and configuration
• Decommission accounts and computer systems for termed employees
• Assist with file server/shared drive management and file permissions for employees
• Assist with management of Anti-Virus and computer security systems for the company
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Maintain building network equipment and documentation / Firewalls and Routers etc
• Install and configure computer systems, hardware and peripherals
• Assist with purchasing and installing new computer systems and IT equipment

Preferred Qualifications

• Professional written and interpersonal skills are essential when communicating with customers and clients
• Experience installing and configuring computer systems and applications for a large company

Benefits

Compensation Range for this position is: $25.96 to $29.81 per hour