UserTesting is hiring a
IT Support Specialist

Summary

Join UserTesting, a leader in experience research and insights, as an IT Support Specialist to provide fast and efficient response to IT assistance requests, supporting the company with reasonable response times regardless of staff location.

Requirements

• Able to work 11am - 7pm PST Monday through Friday
• Preferably located in West coast time zone
• Basic experience with working in enterprise level IT ticketing systems (Zendesk, Jira Service management, etc)
• Experience working in an IT support capacity
• Experience working in a remote capacity and has skills to work effectively remotely with management assistance
• Able to effectively and professionally communicate with team and staff members
• Experience working with IT technical documentation
• Basic working knowledge of fundamental IT concepts (Networking, Hardware, SaaS) to be able to provide support for tickets as they arise
• Experience with some or all IT Enterprise Tools sets (Okta, Jamf, Windows, Mac, Google Workspace, Slack, Zoom etc as examples)

Responsibilities

• Provide support by responding to IT support requests
• Raise urgent issues that are unable or not provisioned to solve to the IT Managers in “after hours“ incidents
• Do IT ticketing as well as well defined small scope projects in existing IT toolsets when there are no active IT support requests

Benefits

• Private Medical
• Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement
• Employee Referral Programme