RTI is hiring a
IT Support Specialist I

Summary

Join our team where you'll have opportunities to learn, grow, and advance your skills in a supportive environment. We're looking for a talented individual who is passionate about solving technical problems and providing excellent customer service.

Requirements

• 2-4 years of experience in supporting and deploying Windows, Mac and Linux systems
• 2-4 years of experience with Mobile Device Management(MDM) tools - Preferably Mosyle or Workspace One
• 2-4 years of experience with business applications (Google Workspace, Zoom, Slack, Okta)
• 2-4 years of experience supporting Active Directory, LAN/WAN access, A/V setups for conference rooms(preferably Neat bars)

Responsibilities

• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
• End user support of Linux, Windows, and MacOS endpoints
• Administer, manage, configure and support enterprise applications
• Manages tasks and projects driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
• Manage centralized administration of end-user devices and relevant services (i.e. Antivirus, OS Deployment, software installation, group policies, inventory, patching and routine maintenance)
• Coordinate problem resolution with vendors. Maintain communications with vendors during the problem resolution process
• Provide support and maintain audio/video/VoiP equipment in conference rooms and meeting areas onsite/offsite
• Assist with all IT related onboarding / offboarding process of all employees including accounts, laptop setup, software, mobile, licensing; working proactively with HR
• Maintain hardware and software asset inventory and organization for end user devices, IT supplies, cabling, server rooms
• Participate in user/equipment moves, repair/maintenance/support of IT hardware/software and applications
• Ensure timely communications and resolution of end user issues and handling of service desk tickets
• Create project plans, document internal procedures and processes

Benefits

• Flexible working schedule
• Remote working + Home Office Stipend to cover the costs of working from home
• Flexible Paid Time Off + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation
• Annual bonus based on individual and company performance + other prizes and awards