UserTesting is hiring a
IT Support Specialist

Summary

Join our team at UserTesting, a leader in experience research and insights, to help organizations discover the human side of business and transform how they work, collaborate, innovate, and bring new products and experiences to market.

Requirements

• Able to work 11am - 7pm PST Monday through Friday
• Preferably located in West coast time zone
• Basic experience with working in enterprise level IT ticketing systems (Zendesk, Jira Service management, etc)
• Experience working in an IT support capacity
• Experience working in a remote capacity and has skills to work effectively remotely with management assistance
• Able to effectively and professionally communicate with team and staff members
• Experience working with IT technical documentation
• Basic working knowledge of fundamental IT concepts (Networking, Hardware, SaaS) to be able to provide support for tickets as they arise
• Experience with some or all IT Enterprise Tools sets (Okta, Jamf, Windows, Mac, Google Workspace, Slack, Zoom etc as examples)

Responsibilities

• Provide support by responding to IT support requests
• Raise urgent issues that are unable or not provisioned to solve to the IT Managers in “after hours“ incidents
• Do IT ticketing as well as small scope projects in existing IT toolsets when there are no active IT support requests

Benefits

• Basic Life insurance
• Mental Wellness Employee Assistance Program
• Extended healthcare, dental & vision care, and life & disability coverage
• RRSP Matching
• Flexible Time off (Full time employees)
• Remote Equipment Expense Reimbursement
• Professional Development Stipend
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Employee Referral Programme
• Recognition of Service